Customer Service Representative
3 weeks ago
Customer Service Representative Job Summary
We are seeking a skilled Customer Service Representative to join our team at UnitedHealth Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Answer inbound phone calls from customers and provide assistance with their inquiries.
- Listen actively to customers' concerns and respond accordingly.
- Research complex issues and work with support resources to resolve customer issues.
Requirements:
- High School Diploma or equivalent.
- 6+ months of experience using Microsoft Excel.
- 6+ months of customer service experience using phones and computers as primary job tools.
- Familiarity with computer and Windows PC applications.
- Ability to work onsite at our office.
Preferred Qualifications:
- Prior healthcare experience, ideally with the senior population.
- Bilingual fluency in English and a second language.
- Experience in sales.
What We Offer:
- A comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase and 401k contribution.
About UnitedHealth Group:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances.
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