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Patron Services Coordinator

2 months ago

Mason, Ohio, United States City of Mason Full time


Overview of Responsibilities and Key Features of the Role

Tasked with welcoming visitors to the facility and delivering exceptional customer support to guests and the public.

Key Responsibilities (Illustrative Only)
  • Encourages constructive and courteous interactions between guests and staff.
  • Ensures that all visitors comply with facility policies and procedures (e.g., admission fees, age restrictions, etc.).
  • Possesses a comprehensive understanding of the facility, its programs, and services, with the ability to address guest inquiries both in person and via phone.
  • Accurately executes all opening and closing tasks, including cash drawer reconciliation, preparing funds for bank deposits, and completing required documentation.
  • Maintains a tidy and organized workspace.
  • Utilizes various office equipment and machines as necessary.
  • Compiles and manages administrative records and documentation as requested.
  • Participates in training sessions and staff meetings as needed.
  • Adheres to the policies and regulations of the City of Mason and the Parks & Recreation Department.
  • Demonstrates knowledge of the department's Infectious Material & Exposure Incident Policy and the facility's Emergency Action Procedures.
  • Provides and documents necessary first aid or care within the scope of emergency training.
  • Exhibits familiarity with all emergency protocols throughout recreational areas.
  • Performs additional duties and responsibilities as required.
Qualifications

Preferred Skills, Knowledge, and Abilities:
  • General proficiency in computer operations and experience with Microsoft software.
  • Ability to obtain and maintain current certification in American Heart Association Standard First Aid and CPR.
  • Effective communication skills with the public, both in person and over the phone.
  • Experience handling cash and preparing financial reports.
  • Capability to follow both verbal and written instructions.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.