Patient Services Coordinator

4 days ago

Mason, Ohio, United States PhyNet Dermatology LLC Full time
Patient Services Representative Job Description

At PhyNet Dermatology LLC, we are seeking a highly skilled Patient Services Representative to join our team. This role is crucial in ensuring that our patients receive exceptional care and service across multiple practices and facilities.

Key Responsibilities:
  • Patient Interaction: Welcome patients warmly and professionally upon arrival, efficiently handling patient registration and appointment scheduling while maintaining a high level of customer service.
  • Clinical Call Management: Triage and route clinical calls accurately to the appropriate departments or personnel, ensuring prompt and precise responses to patient inquiries.
  • Documentation Support: Assist patients with completing necessary forms and paperwork, providing clear instructions and assistance as needed to ensure accuracy and completeness.
  • Facility Maintenance: Maintain a clean, organized, and welcoming work area and lobby at all times, ensuring a positive first impression for all patients and visitors.
  • Issue Resolution: Promptly escalate patient inquiries or issues to the appropriate resources, ensuring a high standard of service and patient satisfaction.
  • Productivity and Compliance: Achieve or exceed departmental productivity standards while maintaining a comprehensive understanding of billing processes and medical services provided by practitioners.
  • Referral Management: Accurately enter referral information into the system and manage patient records, including filing and retrieving medical charts as necessary, ensuring all information is up-to-date and accessible.
  • Dependability: Demonstrate consistent attendance and punctuality, supporting the provision of uninterrupted patient care and service.
Qualifications:
  • Education: High school diploma or equivalent.
  • Experience: 0-1 year of customer service experience in a call center, healthcare, or retail environment is preferred.
  • Skills: Proficient in collecting patient payments at the time of service. Computer literate with the ability to navigate multiple systems simultaneously. Proficiency in Microsoft Office applications is required.

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