Customer Service Representative
3 days ago
Role Summary:
The Customer Service Representative will provide exceptional service to current and potential members of Florida Credit Union, representing the organization in a positive and professional manner.
This role involves working with other departments to find solutions to help members' financial needs, as well as fulfilling the duties of a Teller and a Member Service Representative as needed.
The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and be committed to providing exceptional customer service.
Key Responsibilities:
- Provide excellent customer service to current and potential members
- Work with other departments to find solutions to help members' financial needs
- Fulfill the duties of a Teller and a Member Service Representative as needed
- Cash checks and dispense money after verification of identification, signature, and account balance
- Answer telephone, online, mail, chats, and other electronic communication inquiries
- Balance currency, coin, and checks in the cash drawer at the end of shift to the computer printout of daily transactions
- Cross-sell FCU products to the membership
- Conduct loan interviews and obtain previous credit history of members
- Process membership and/or checking applications, certificates, IRA's, payroll, direct deposit, etc.
- Adhere to OFAC and Bank Secrecy Act requirements to maintain the highest standards of compliance
Requirements:
- Excellent communication skills
- Ability to work in a fast-paced environment
- Commitment to providing exceptional customer service
About Florida Credit Union:
Florida Credit Union is a vibrant community dedicated to making a positive impact. We pride ourselves on fostering a dynamic, collaborative work environment where every team member is valued and supported.
Our mission is clear: to enhance the lives of our Florida neighbors through exceptional financial services.
We offer extensive training to ensure our team members are set up for success from day one, as well as opportunities for professional development and advancement within our organization.
Join us in our mission to support and uplift our members - apply today and take the first step towards a rewarding career with Florida Credit Union.
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