Customer Service Representative

4 days ago


Gainesville, Florida, United States Planet Fitness Full time
Job Summary

The Member Services Representative plays a vital role in creating a positive experience for our members and guests. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a clean and safe club environment, and maintaining accurate records.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to members and guests, responding to their inquiries and resolving issues in a timely and professional manner.
  • Club Operations: Maintain a clean and safe club environment, ensuring that all areas are clean, well-maintained, and free from hazards.
  • Membership Management: Manage member accounts, including enrollment, upgrades, downgrades, cancellations, freezes, account payments, and membership transfers.
  • Front Desk Operations: Operate the front desk, handling phone calls, responding to member inquiries, and processing transactions.
Requirements
  • Age: 18 years or older
  • Education: High School diploma or equivalent
  • Skills: Excellent customer service skills, ability to work in a fast-paced environment, and strong communication skills
Preferred Qualifications
  • Customer Service Experience: Previous experience in customer service or a related field
  • Point-of-Sale Experience: Experience with point-of-sale systems and cash handling

We are seeking a motivated and customer-focused individual to join our team as a Member Services Representative. If you are passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply.



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