Insurance Customer Service Representative

6 hours ago


Gainesville, Florida, United States State Farm Insurance Full time

As an Office Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries and resolving issues. Your duties will include processing insurance policy changes and updates, handling incoming and outgoing phone calls, and maintaining accurate and organized customer files. You will also prepare and process insurance quotes and applications, collaborate with team members to achieve office goals, and promote and cross-sell insurance products and services. Additionally, you will handle policy renewals and cancellations, assist with claims processing and follow-up, and maintain a professional and friendly demeanor at all times. You will adhere to company policies and procedures, stay updated on insurance industry trends and regulations, and attend training sessions and meetings as required. You will contribute to a positive and collaborative work environment.



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