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Customer Service Representative

2 months ago

Santa Rosa, California, United States National Seating & Mobility Full time
About National Seating & Mobility

National Seating & Mobility (NSM) is a leading provider of complex mobility solutions, dedicated to improving the lives of individuals with unique needs. Our mission-driven team is committed to delivering exceptional care and service to our clients.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, managing phone requests and inquiries, and coordinating with branch staff, clinicians, and caregivers.

Key Responsibilities:
  • Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
  • Order management, coordinating with branch staff, clients, clinicians, and caregivers.
  • Assist in completion of work orders, including verification of client information, equipment detail entry, and eligibility for funding.
  • Perform data entry, clerical support tasks, assist with physical inventory, and accept delivery of goods when necessary.
Requirements:
  • High School Diploma or G.E.D.
  • Communication Proficiency
  • Computer Proficiency
  • Organizational Skills
  • Customer/Client Focus
Benefits:
  • Paid Time Off
  • Company paid holidays
  • Health, Dental, Vision, & Life Insurance
  • 401k Company Match
  • Tuition Reimbursement and Education Assistance