Customer Service Representative

4 weeks ago


Santa Rosa, California, United States U-Haul Full time

At U-Haul, we're seeking a skilled Customer Service Representative to be the face of our exceptional service. With a focus on customer satisfaction, this role involves working with a supportive team to ensure customers receive the help they need on their journeys. Responsibilities include assisting customers, inspecting and maintaining equipment, and using up-to-date technology to dispatch and return equipment. As a Customer Service Representative, you'll have opportunities for advancement and enjoy a range of benefits, including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement, health insurance, paid holidays, vacation, and sick days, and life insurance. If you're a motivated individual who loves helping others, we encourage you to apply for this exciting opportunity.

As a Customer Service Representative, you'll be responsible for assisting customers inside and outside a U-Haul center with U-Haul products and services. This includes using smartphone-based U-Scan technology to manage rentals and inventory, moving and hooking up U-Haul trucks and trailers, cleaning and inspecting equipment on the lot, and answering questions and educating customers regarding products and services. You'll also be responsible for preparing rental invoices and accepting equipment returned from rental, installing hitches and trailer wiring, filling propane, and driving a forklift.

We offer a competitive salary range of $16.00 to $25.00 Hourly, based on location and experience. Our motto is "Hire Fast, Pay Fast," and we offer a $100 hiring bonus and a $300 cash bonus for completing U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program. We're an equal opportunity employer and welcome applicants from diverse backgrounds. If you're interested in this role, please apply today.

**Required Skills and Qualifications:**

* Valid driver's license and ability to maintain a good driving record
* High school diploma or equivalent

**Work Environment:**

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

**Physical Demands:**

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

**Additional Information:**

U-Haul is an equal opportunity employer and welcomes applicants from diverse backgrounds. We offer a range of benefits, including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement, health insurance, paid holidays, vacation, and sick days, and life insurance. If you're interested in this role, please apply today.

**U-Haul Offers:**

* Career stability
* Opportunities for advancement
* Mindset App Reimbursement
* Gym Reimbursement Program
* Health insurance & Prescription plans, if eligible
* Paid holidays, vacation, and sick days, if eligible
* Life insurance
* MetLaw Legal program
* MetLife auto and home insurance
* Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
* 401(k) Savings Plan
* Employee Stock Ownership Plan (ESOP)
* 24-hour physician available for kids
* Dental & Vision Plans
* Business travel insurance
* You Matter EAP
* LifeLock Identity Theft Protection
* Critical Illness/Group Accident Insurance
* Dave Ramsey's SmartDollar Program

**Customer Service Representative Responsibilities:**

* Assist customers inside and outside a U-Haul center with U-Haul products and services.
* Use smartphone-based U-Scan technology to manage rentals and inventory.
* Move and hook up U-Haul trucks and trailers.
* Clean and inspect equipment on the lot, including checking fluid levels.
* Answer questions and educate customers regarding products and services.
* Prepare rental invoices and accept equipment returned from rental.
* Install hitches and trailer wiring.
* Fill propane (certification offered through U-Haul upon employment).
* Drive a forklift (certification offered through U-Haul upon employment).
* Other duties as assigned.
* Participate in ongoing continuous U-Haul education through U-Haul University.

**Customer Service Representative Minimum Qualifications:**

* Valid driver's license and ability to maintain a good driving record.
* High school diploma or equivalent.

**Work Schedule:**

Full-time position, 40 hours per week. May require working weekends, evenings, or holidays.

**Location:**

3601 Santa Rosa Av, Santa Rosa, California 95407 United States of America.

**Estimated Salary:**

$19.50 per hour, based on location and experience. We offer a competitive salary range of $16.00 to $25.00 Hourly.

**Application Instructions:**

Apply online or in-person at U-Haul.



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