Catering Operations Manager

4 days ago


Novi, Michigan, United States Chick-fil-A Full time
Catering Director Job Description

Chick-fil-A is seeking a highly skilled and experienced Catering Director to join our team. As a Catering Director, you will be responsible for building trust in the community, focusing on consistently delivering reliable services, being thoughtful in your interactions, and maintaining high standards of excellence in every aspect of your business.

Key Responsibilities:

  • Track and prepare all catering orders, ensuring clear communication of the order details to the team for timely delivery.
  • Input orders into the system as necessary and confirm receipt of payments.
  • Coach, evaluate, and hold all catering-associated team members accountable.
  • Align the catering department's daily operations with the leadership team's thematic goals.
  • Set, monitor, and post outside sales goals based on time management effectiveness.
  • Maintain a clean, organized, and well-managed Catering Area daily.
  • Ensure all equipment is accounted for and clean, with TMS bearing apple tags and undergoing monthly steam cleaning.
  • Keep inventory current and orderly.
  • Verify that team members adhere to checklists for maintaining cleanliness.
  • Complete the Catering eRQA on a weekly basis.
  • Establish and maintain the vision and standards for the catering service.
  • Set goals for the catering department.
  • Stay informed of any corporate standard changes.
  • Build relationships with local businesses and customers.
  • Develop and communicate a training system.
  • Plan for pickups and deliveries.
  • Implement ADP's, Pop-Up Drive-Thrus, Biscuit Sales, and initiatives beyond the restaurant.
  • Foster personal growth within the catering field.
  • Handle deliveries.
  • Design systems to monitor customer trends.
  • Collaborate with the RMD on promotions and fundraisers.

Requirements:

  • Prior food service experience - Restaurant experience - Managerial experience - Time management - Vehicle

Chick-fil-A prioritizes fresh, simple ingredients in their kitchens, ensuring quality by using whole breast chicken without fillers or hormones, and hand-breading it on-site. They receive fresh produce multiple times a week, prepare salads daily, and make their signature Lemonade from freshly squeezed lemons mixed with pure cane sugar and water, reflecting their commitment to authentic and high-quality food preparation.



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