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Client Relations Coordinator

2 months ago

Scottsdale, Arizona, United States Innovative Health LLC Full time

Location: Scottsdale, AZ, USA

Employment Type: Full Time

Benefits: Medical, Dental, Vision, 401k with Company Match, Vacation/Sick Time, Company Paid Holidays

The Customer Relations Specialist plays a crucial role in engaging with our valued customers, distributors, and field personnel to ensure the prompt and precise entry of customer fulfillment requests into our JDEdwards ERP System. This position involves collaborating with Shipping personnel to address any fulfillment challenges and working closely with the Director of Customer Relations to set individual and team objectives, ensuring exceptional service delivery to both internal and external clients, thereby fostering a competitive edge in the market.

Key Responsibilities:

  • Manage customer expectations through timely and accurate responses to inquiries.
  • Process customer orders efficiently and accurately.
  • Assist in the development of short-term and long-term strategic plans, project initiatives, and service metrics.
  • Collaborate with management to identify process enhancements aimed at improving performance and profitability.
  • Analyze and interpret reports while maintaining meticulous records.
  • Provide insights on policies, procedures, system improvements, and performance metrics to senior management.
  • Effectively handle stressful customer interactions.
  • Develop action plans for improvement to support projected revenue growth.
  • Perform additional projects or duties as assigned.

Qualifications:

  • Associate degree or an equivalent combination of education, training, and experience.
  • A minimum of three years' experience with JDE and/or Medical Device Item Numbers.
  • Knowledge of Supply Chain Management is advantageous.
  • Strong multitasking abilities and attention to detail.
  • Excellent oral and written communication skills.
  • Ability to adapt priorities swiftly and meet deadlines.
  • Capability to work independently with minimal supervision.
  • Dependable, self-motivated, and results-oriented.
  • Understanding of document processes and procedures.
  • Proficient in building relationships across various organizational levels and with customers and partners.
  • Skilled in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Preferred experience with JDE Edwards and Business Objects.
  • Familiarity with personal computers and relevant applications.