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Retail Operations Supervisor

2 months ago

South Portland, Maine, United States Express Full time
Overview

About Express, Inc.

Express, Inc. is a dynamic multi-brand fashion retailer, encompassing brands such as Express, Bonobos, and UpWest. The company operates through a comprehensive omnichannel platform alongside physical and online retail locations.

Driven by the belief that style, quality, and value should coexist, Express stands as a brand with a mission - We Create Confidence.

We Inspire Self-Expression, supported by a vibrant styling community.

Position Overview

Express is in search of a Retail Operations Supervisor to enhance our retail environment.


The Retail Operations Supervisor plays a pivotal role in assisting the Store Manager with the oversight of store operations, including recruitment, management, training, and sales functions. This position is crucial in driving productivity, ensuring compliance with company policies, and fostering an exceptional in-store shopping experience for our customers.

Key Responsibilities

  • Assist in cultivating, motivating, and retaining top talent.
  • Foster a positive workplace atmosphere that promotes high morale among staff.
  • Coach and train Sales Associates to enhance job performance.
  • Collaborate with the Store Manager to identify and support the development of high-performing Sales Associates.
  • Participate in the hiring process for Sales Associates by providing feedback during interviews.
  • Support the Store Manager in analyzing business performance and executing clear action plans to optimize results.
  • Oversee daily store operations to ensure smooth functioning.
  • Implement action plans aimed at achieving optimal results.
  • Ensure adequate sales floor coverage to meet customer expectations.
  • Manage merchandise flow, including shipment, replenishment, and omnichannel operations throughout the store.
  • Uphold adherence to company policies and ensure the safety of both associates and customers.
  • Drive the execution of store strategies to meet performance goals.
  • Lead associates in executing merchandising strategies, operational initiatives, and loyalty programs.
  • Promote an environment focused on delivering an outstanding in-store experience.
  • Set an example in fostering proactive customer engagement to exceed expectations.
  • Welcome and assist customers in a friendly manner, providing information on products and promotions.
  • Address and resolve customer complaints effectively, taking initiative to identify and rectify issues.
  • Act as the leader in customer experience, accountable for performance results and developing action plans for improvement.
  • Enhance the in-store experience through visual merchandising standards.
  • Perform other essential functions as directed by the supervisor.
Required Experience & Qualifications

Education:
High School Diploma or Equivalent.

Years of Experience: 1-3 years of relevant experience.

Proficient in technology use (iPad, registers).

Demonstrates strong customer service capabilities.

Meets defined availability criteria, including nights and weekends.

Meets physical requirements.

Critical Skills & Attributes

Previous retail experience is preferred.

Proven ability to drive sales results.

Strong communication skills are essential.

A minimum of two years of relevant experience is required.

Prior experience in sales management is advantageous.

Benefits and Compensation

Express, Inc. offers a comprehensive range of benefits to support the health and long-term financial security of full-time associates, including:

  • Medical, pharmacy, dental, and vision coverage.
  • 401(k) and Roth 401(k) plans with company match.
  • Merchandise discounts.
  • Paid Time Off.
  • Parental leave for new parents.

Part-time associates may also be eligible for paid sick leave and participation in the 401(k) and Roth 401(k) plans with company match.

Closing

Express, Inc. is an equal opportunity employer and does not discriminate in recruiting, hiring, or any other terms and conditions of employment based on any federally, state, or locally protected characteristic. Express, Inc. only hires individuals authorized for employment in the United States and is committed to providing reasonable accommodations to individuals with disabilities.