Operations Supervisor

4 weeks ago


Portland, Maine, United States AEG Full time
Job Summary

We are seeking a highly skilled and experienced Operations Supervisor to join our team at AEG. The successful candidate will be responsible for directing and coordinating event setup activities and operations for our facility, providing exceptional customer service to internal and external clients, and ensuring the smooth execution of events.

Key Responsibilities
  • Assume management responsibility for all services and activities involved in the operations of all venue and exhibition & convention spaces
  • Operate Zamboni ice resurfacer, board edger, and forklift
  • Perform ice maintenance, including maintaining depth and quality
  • Ice sheet installation/removal - ice in, paint, logos/decals, tempering, flooding, leveling
  • Perform day-to-day building operations, maintenance, and special projects
  • Work with Operations Department and Bull Crew to convert arena from hockey rink to concert/tradeshow/conference
  • Assist event production/management with rider specifications
  • Oversee, monitor changeover and housekeeping crews, provide team support as required
  • Maintains departmental equipment; notify Operations Manager when repairs are needed
  • Provide excellent customer service to internal and external clients to provide a positive employee climate
Qualifications
  • High school diploma or equivalent
  • Two (2) or more years' experience in an operations position in an arena, convention center, public assembly facility, or similar location; with knowledge of set up/housekeeping and event coordination
  • An advanced degree in Facility Management or related field may be substituted for years of experience
  • Basic computer skills in a Windows format, including typing, data entry, and email
  • Ability to effectively operate a company-provided cell phone for phone, email, text
  • Advanced computer skills and experience with MS Word, Outlook, Excel preferred
  • Ability to effectively lead a team and manage in a fast-paced, high-pressure environment
  • Knowledge of OSHA standards/requirements
  • Forklift certification or ability to acquire within 90 days of employment
  • Possess superior interpersonal, communication, and leadership skills
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Self-motivated and excellent organizational skills
  • Possession of a valid Driver's License preferred
  • Ability to work independently and as part of a team
  • Ability to work long hours, including a varied schedule of days, nights, weekends, and holidays

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