Operations Supervisor

1 week ago

Portland, Maine, United States Oak View Group Full time
Job Title: Operations Supervisor

Overview:

The Operations Supervisor plays a crucial role in directing and coordinating event setup activities and operations for the facility. This position requires strong leadership skills and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Assume management responsibility for all services and activities involved in the operations of all venue and exhibition & convention spaces
  • Operate Zamboni ice resurfacer, board edger, and forklift
  • Perform ice maintenance, including maintaining depth and quality
  • Ice sheet installation/removal - ice in, paint, logos/decals, tempering, flooding, leveling
  • Perform day-to-day building operations, maintenance, and special projects
  • Work with Operations Department and Bull Crew to convert arena from hockey rink to concert/tradeshow/conference
  • Assist event production/management with rider specifications
  • Oversee, monitor changeover and housekeeping crews, provide team support as required
  • Maintains departmental equipment; notify Operations Manager when repairs are needed
  • Provide excellent customer service to internal and external clients to provide a positive employee climate

Qualifications:

  • High school diploma or equivalent
  • Two (2) or more years experience in an operations position in an arena, convention center, public assembly facility, or similar location; with knowledge of set up/housekeeping and event coordination
  • An advanced degree in Facility Management or related field may be substituted for years of experience
  • Basic computer skills in a Windows format, including typing, data entry, and email
  • Ability to effectively operate a company-provided cell phone for phone, email, text
  • Advanced computer skills and experience with MS Word, Outlook, Excel preferred
  • Ability to effectively lead a team and manage in a fast-paced, high-pressure environment
  • Knowledge of OSHA standards/requirements
  • Forklift certification or ability to acquire within 90 days of employment
  • Possess superior interpersonal, communication, and leadership skills
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Self-motivated and excellent organizational skills
  • Possession of a valid Driver's License preferred
  • Ability to work independently and as part of a team
  • Ability to work long hours, including a varied schedule of days, nights, weekends, and holidays

Intellectual/Social, Physical Demands, and Work Environment:

The intellectual/social, physical demands, and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high-pressure situations. Position requires constant attention to precise details and accuracy of specified standards, including following verbal, written, or diagram instructions, following simple to complex instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in a leadership role, requiring directing others either verbally or in writing to complete tasks in a prescribed time frame. This position also requires frequent use of interpersonal skills, including the ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, and being able to openly communicate in writing and verbally with clients. Constant use of the English language verbally, written, or reading to read company information and communicate to teams.

Physical Demands:

While performing duties of this job, the employee occasionally lifts and moves facility equipment and/or tools. Employee will frequently move about inside and outside various areas of the large facility before/during/after events to interact with internal/external clients and supervise the work of employees. Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure. Employee will as needed operate a forklift and high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet, or other items as necessary. Employee will frequently operate a computer and other office devices, such as calculators, telephones, copy machines, and printers; employee will constantly communicate via telephone, email, and in-person with others and exchange accurate information. Employee will frequently lift 30 lbs; occasionally lift up to 75 pounds; and push/pull 150 pounds, as business demands require.

Work Environment:

The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment; and moderate to loud during event days when equipment is in operation. The work environment is consistently cool (cold) when the ice rink is in place seasonally. Exposure to crowds with thousands of people in attendance, crowded or tight spaces, high elevation, consistently loud workspaces, and freight elevators.

Vaccination Statement:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinated and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

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