Retail Sales Associate

2 months ago


South Portland, Maine, United States Rockler Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and working collaboratively with colleagues to achieve sales goals.

Responsibilities:

  • Customer Service: Greet and engage with customers, assess their needs, and provide solutions to their problems.
  • Sales Floor Maintenance: Maintain a clean and organized sales floor, including facing, dusting, and general housekeeping.
  • Point of Sale Operations: Work with cash registers, process payments, and handle customer refunds and overrides.
  • Product Knowledge: Develop and maintain knowledge of our products, including features, benefits, and applications.
  • Teamwork: Collaborate with colleagues to achieve sales goals, share knowledge, and provide support as needed.

Key Holder Responsibilities:

  • Store Operations: Open and close the store as directed by the store manager, perform management tasks, and assist with receiving, pricing, and merchandising.
  • Point of Sale Operations: Work with cash registers, process payments, and handle customer refunds and overrides.
  • Customer Service: Provide exceptional customer service, including resolving customer complaints and issues.
  • Inventory Management: Assist with unloading trucks, pricing, and merchandising, and maintain accurate inventory levels.

Requirements:

  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Physical Demands: Ability to stand for long periods, lift up to 50 lbs, and safely participate in team lifting.
  • Problem-Solving Skills: Ability to resolve customer complaints and issues in a professional and courteous manner.
  • Flexibility: Ability to work a 5-day retail schedule, including weekends, evenings, and holidays.
  • Previous Sales Experience: Previous sales experience in a retail sales environment is a plus, but not required.

Benefits and Perks:

  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, life insurance, and 401(k) plan.
  • Employee Discounts: Discounts on Rockler products and services.
  • Employee Assistance Program: Access to an employee assistance program for support with work-life balance and personal issues.


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