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Retail Food Service Operations Manager

1 month ago

Boston, Massachusetts, United States Aramark Full time
Job Overview

Aramark is seeking a Retail Food Service Manager to oversee retail food service operations at Boston Children's Hospital. This management position is responsible for developing and executing dining solutions to meet customer needs and tastes.

Key Responsibilities
  • Develop and execute dining solutions to meet customer needs and tastes.
  • Oversee and manage dining operations where customers order prepared food from a menu.
  • Leverage Aramark's coaching model to engage and develop team members to their fullest potential.
  • Ensure individual and team performance meets objectives and client expectations.
  • Ensure safety and sanitation standards in all operations.
  • Maintain effective client and customer rapport for mutually beneficial business relationships.
  • Identify client needs and communicate operational progress.
  • Ensure the completion and maintenance of profit and loss statements.
  • Deliver client and company financial targets.
  • Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
  • Create value through efficient operations, appropriate cost controls, and profit management.
  • Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
  • Ensure entire team is trained and able to execute.
  • Supervise team regarding production, quality and control.
  • Maintain a safe and healthy environment for clients, customers and employees.
  • Primarily responsible for food service at an assigned retail food location.
  • Assist manager in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development.
  • Ensure that requirements for appropriate sanitation and safety levels in respective areas are met.
  • Directly supervise two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases.
  • Assist in location forecast and accounting.
  • Conduct period inventory; perform other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards.
  • Coordinate activities with other internal departments.
  • Interface with vendors and key service users within client organization.
  • Manage Front of House (Cafeteria, Food Court, Quick Service) dining operations.
  • Develop and implement retail services plans to improve service, quality and profitability of service areas.
  • Maintain effective working relationships with other departments to provide a unified retail experience for customers.

Aramark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about delivering exceptional customer service and have a strong background in food service management, we encourage you to apply for this exciting opportunity.

Requirements
  • Requires at least 4 years of experience.
  • Requires 1-3 years of experience in a management role.
  • Previous experience in retail required.
  • Strong communication skills.
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
  • Must be able to stand for extended periods of time.
  • Ability to demonstrate excellent customer service using Aramark's standard service model.

#FS-500

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.