Back of House Operations Manager

4 weeks ago


Boston, Massachusetts, United States Museum of Ice Cream Full time
Job Title: Back of House Manager

At Museum of Ice Cream, we are seeking a highly organized and composed Back of House Manager to oversee all cleaning, food prep, inventory, machinery, and related back of house duties. This leader will ensure that the museum's inventory, food prep, and service are fully aligned with the needs of the museum and front of house, delivering seamless support for all guest-facing operations.

Key Responsibilities:
  • Lead the Guest Operations Support team, ensuring that the team is cross-trained and maintains high standards in both areas of cleaning and food preparation.
  • Oversee the Back of House Supervisor(s), ensuring that daily tasks, team schedules, and operations are running smoothly.
  • Display leadership by actively working alongside the BOH team as needed to ensure high service levels.
  • Champion the museum's culture and values, using employee voice feedback to foster a positive work environment and ensure all team members embody our mission in guest and peer interactions.
  • Actively cultivate our feedback and growth culture by ensuring team members are supported in their professional growth and operational responsibilities.
  • Provide training and development opportunities for the Guest Operations Support team, fostering a culture of operational excellence and flexibility.
  • Work with the FOH Manager to resolve any real-time challenges in cleanliness, food prep, or inventory during shifts, ensuring the smooth operation of all guest-facing areas.
  • Communicate regularly with the General Manager to address any escalated issues, particularly during high-traffic periods or special events.
Requirements:
  • 3+ years of experience managing back-of-house operations, including food prep, inventory management, and cleanliness.
  • Strong leadership skills, with experience managing cross-trained teams responsible for cleaning and food prep.
  • Familiarity with inventory management systems and the ability to collaborate with FOH teams to ensure operational needs are met.
  • Experience working in high-volume environments, with the ability to adjust inventory and staffing levels based on guest flow and event needs.
Benefits:
  • Competitive pay and annual bonus
  • Vision, dental, and healthcare benefits
  • Employee assistance program
  • 401K and retirement plans
  • Stock options
  • Paid time off
  • After five years of employment, additional week off and monetary stipend
  • Annual pinkball (yes, it is "pink-tie" themed company event)
  • Break room snacks and unlimited ice cream
  • 16 free museum tickets per year for friends and family, with free entry for self
  • 50% off retail products

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.



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