Customer Service Executive for E-commerce Operations

2 weeks ago


Philadelphia, Pennsylvania, United States Universal Music Group Full time

About the Role:

We are seeking a highly skilled and experienced Customer Service Executive to join our team at Universal Music Group. As a key member of our E-commerce Operations team, you will be responsible for overseeing the delivery of exceptional customer experiences across our global network of e-commerce shops.

Key Responsibilities:

  • Develop and implement strategies to drive customer satisfaction and loyalty through innovative technology and automation solutions.
  • Lead a team of customer service professionals to deliver high-quality support and resolve customer issues efficiently.
  • Collaborate with cross-functional teams to improve the customer journey and service experience.
  • Partner with technology teams to create and deliver on a roadmap that enhances the customer experience and reduces contacts.
  • Develop and maintain effective relationships with outsourced staffing partners.
  • Ensure compliance with relevant regulations and deliver reporting on performance metrics.

Requirements:

  • Minimum 10 years of E-commerce Customer Service Leadership experience, with a proven track record of driving customer satisfaction and loyalty.
  • Exceptional communication and interpersonal skills, with the ability to collaborate with diverse teams.
  • Strong analytical skills and ability to make data-driven decisions.
  • Experience with technology, e-commerce, and supply chain management.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Ability to work under pressure and meet tight deadlines.

About Universal Music Group:

Universal Music Group is a global leader in the music industry, with a rich history of innovation and entrepreneurship. We are committed to artistry, innovation, and entrepreneurship, and we offer a comprehensive benefits package, including comprehensive medical, dental, and vision coverage, as well as a 401(k) match and paid time off.



  • Philadelphia, Pennsylvania, United States Universal Music Group Full time

    Job Title: Customer Service Leader for E-commerce OperationsWe are seeking a highly experienced Customer Service Leader to oversee the execution of high-quality service through all customer interactions across our e-commerce shops. The ideal candidate will have a proven track record of driving customer satisfaction and loyalty, and will be responsible for...


  • Philadelphia, Pennsylvania, United States Stacked Commerce Inc Full time

    Job DescriptionAbout Us:Stacked Commerce Inc. is a leading eCommerce fulfillment and warehousing provider, specializing in order fulfillment, innovative packaging solutions, and print-on-demand services. With over 1,000,000 packages shipped and clients across diverse sectors, we pride ourselves on exceptional service, lower postage costs, and seamless...


  • Philadelphia, Pennsylvania, United States RTA US Full time

    Job DescriptionRussell Tobin's client is seeking an experienced Assistant Store Manager to oversee the day-to-day operations of their e-commerce stores in Philadelphia, PA.Responsibilities:Assist Store Managers with project management for e-commerce stores and setting up & maintaining store environment and coordinating product restocksLead management on...


  • Philadelphia, Pennsylvania, United States The GIANT Full time

    Job SummaryAt The GIANT Company, we're passionate about building strong families and healthy communities. As a PT Driver E-commerce Specialist, you'll play a vital role in delivering exceptional customer experiences through safe and timely on-time delivery of our online customer orders. Key Responsibilities• Safely deliver complete customer orders...


  • Philadelphia, Pennsylvania, United States HHM Hotels Full time

    OverviewHHM Hotels is seeking a seasoned Executive Vice President of Revenue Optimization to lead our revenue, sales, distribution, marketing, and E-Commerce operations and strategy. This key role will serve as a strategic partner to our executive committee and lead a core leadership team.Key ResponsibilitiesDrive commercial excellence across all hotels and...


  • Philadelphia, Pennsylvania, United States HHM Hotels Full time

    OverviewThe EVP of Revenue Optimization will lead our revenue, sales, distribution, marketing, and E-Commerce operations and strategy for the organization. This role will serve as a key strategic partner to HHM Hotels' executive committee while leading a core leadership team.Key ResponsibilitiesDrive commercial excellence for all hotels and ownership...


  • Philadelphia, Pennsylvania, United States Della Infotech Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Della Infotech. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesCommunicate and resolve customer inquiries in...


  • Philadelphia, Pennsylvania, United States SourcePro Search Full time

    Job Title: E-Billing CoordinatorSourcePro Search is conducting a search for a highly motivated E-Billing Coordinator with over 5 years of experience in a law firm setting for a leading law firm located in Philadelphia.Key Responsibilities:Oversee and optimize billing and electronic billing operations for domestic and international clients and vendors.Partner...


  • Philadelphia, Pennsylvania, United States Stacked Commerce Inc Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Print Production Associate to join our dynamic team at Stacked Commerce Inc. As a key member of our print on demand production team, you will be responsible for overseeing and managing the production process, ensuring high-quality products, and fostering a positive team culture.Key...


  • Philadelphia, Pennsylvania, United States Power Home Remodeling Full time

    Marketing Vice PresidentPower Home Remodeling Group is seeking a seasoned marketing professional to lead our marketing strategy and drive growth of our presence and awareness in operating territories. The ideal candidate will have 20 years of demonstrated relevant experience at established brands with a specific background in digital marketing, CRM, and...


  • Philadelphia, Pennsylvania, United States Comoto Full time

    Job Title: Paid Search PPC SpecialistComoto is seeking a highly skilled Paid Search PPC Specialist to join our Performance Marketing team. As a key member of our team, you will be responsible for executing Paid Search/Shopping channels and driving revenue growth across our e-commerce platforms.Key Responsibilities:Build and maintain a large Paid Search...


  • Philadelphia, Pennsylvania, United States IONOS EN Full time

    At IONOS, a leading European provider of cloud infrastructure, cloud services, and hosting services, you will collaborate with various teams to sell innovative cloud products to mid-size customers using consultative abilities.Identify and create new opportunities to drive incremental revenue for the IONOS Cloud IaaS product line in the US.Manage a sustained...


  • Philadelphia, Pennsylvania, United States RTA US Full time

    Job OverviewRussell Tobin is seeking an experienced Assistant Store Manager to join our team in Philadelphia, PA.This is a contract position with a competitive hourly rate of $25.52.The ideal candidate will have a strong background in e-commerce and retail operations, with excellent leadership and communication skills.Key ResponsibilitiesAssist Store...


  • Philadelphia, Pennsylvania, United States Power Home Remodeling Full time

    Power Home Remodeling GroupWe are seeking a seasoned marketing professional to lead our brand strategy and drive growth of our presence and awareness in operating territories.Key Responsibilities:Develop and lead the marketing strategy to optimize the digital customer journey and drive business growth.Collaborate with key stakeholders across the business to...


  • Philadelphia, Pennsylvania, United States Munich Re Full time

    About the RoleMunich Re Specialty North America is seeking an experienced E&S Property Underwriter to join our team. As a key member of our underwriting team, you will be responsible for the production, underwriting, and retention of profitable E&S business through the cultivation and maintenance of broker relationships.Key ResponsibilitiesUnderwrite,...


  • Philadelphia, Pennsylvania, United States Power Home Remodeling Full time

    Marketing Visionary WantedPower Home Remodeling Group is seeking a seasoned marketing leader to drive growth and innovation across our brand. As Vice President of Marketing, you will develop and execute a comprehensive marketing strategy that optimizes the digital customer journey and enhances our presence in the market.Key Responsibilities:Create and...


  • Philadelphia, Pennsylvania, United States ShipBob, Inc. Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Warehouse Support Specialist to join our team at ShipBob, Inc. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our e-commerce fulfillment platform.Key ResponsibilitiesResolve merchant-facing requests related to inventory management and...


  • Philadelphia, Pennsylvania, United States True Commerce Full time

    Unlock Your Potential as a Global IT Solutions LeaderDiscover how you can make a big impact at True Commerce, a growing and global company that fuels supply chain solutions.As the Enterprise Systems Architect, you will establish and guide the key internal IT systems ecosystem roadmap in alignment with business goals and priorities.You will engage...

  • Product Manager

    1 month ago


    Philadelphia, Pennsylvania, United States AEO Full time

    Job Title: Product Manager - Internal SearchJob Summary:We are seeking a highly skilled Product Manager to lead the development of our internal search experience. As a Product Manager, you will be responsible for defining and delivering a world-class search experience that meets the needs of our customers and drives business value.Key...


  • Philadelphia, Pennsylvania, United States Urban Outfitters , Inc. Full time

    Job Title: Associate PhotographerUrban Outfitters, Inc. is seeking a highly skilled Associate Photographer to join our team. As a key member of our photography department, you will be responsible for capturing high-quality images of our products for e-commerce and marketing purposes.Key Responsibilities:Shoot and edit high-quality product images for...