Customer Service Representative

4 weeks ago


Philadelphia, Pennsylvania, United States Della Infotech Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Della Infotech. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities
  • Communicate and resolve customer inquiries in a timely and professional manner.
  • Assist customers with product or service issues, providing solutions and escalating complex problems as needed.
  • Facilitate returns and exchanges, ensuring a seamless customer experience.
  • Update customer records and maintain accurate information.
  • Identify and report recurring issues and trends to improve customer satisfaction.
  • Perform other administrative tasks as required.
Requirements
  • High school diploma or equivalent required.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent problem-solving and analytical skills.
  • Reliable attendance and flexibility to work a variety of shifts, including evenings and weekends.
Preferred Qualifications
  • Previous customer service experience, preferably in a call center or e-commerce environment.
  • Knowledge of Microsoft Office and internet search skills.
  • Experience with Zendesk or similar customer service software.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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