KYC Operations Manager

2 weeks ago

Miami, Florida, United States GTT, LLC Full time
Job Overview

Position: KYC Operations Manager

  • Contract Duration: 6 Months

Key Responsibilities:
  • The daily activities will be determined by the operational requirements, focusing on overseeing KYC processes and facilitating changes as instructed by senior management.
  • Plan, oversee, and implement various Commercial Business Operations & Excellence initiatives through all defined phases.
  • Support all AML/KYC activities across Commercial Banking and Consumer sectors, ensuring deliverables meet the necessary standards.
  • Bridge connections between retail, Small Business, Wealth Management, and lending services.
  • Act as the business representative in all relevant meetings and engagements.
  • Conduct discussions with business line leaders and monitor ongoing activities.
  • Evaluate process standards and identify areas needing improvement.
  • Develop and maintain comprehensive project plans, tracking risks, actions, and decisions.
  • Lead and participate in all KYC-related meetings, serving as the primary contact for the Commercial Bank.
  • Provide guidance, direction, and mentorship to teams while collaborating with business and executive stakeholders across various Lines of Business (LoB).

Stakeholder Engagement:
  • Engage with executive sponsors to ensure active involvement in project initiatives.
  • Identify and manage required project outcomes by collaborating with relevant stakeholders.
  • Establish effective project oversight and governance structures, engaging appropriate levels of management to support project direction.
  • Maintain ongoing communication with key stakeholders, including Project Sponsors and Business Project Owners, to keep them informed of significant project status changes.
  • Address inquiries and escalate concerns from stakeholders at all organizational levels.
  • Provide insights and recommendations to business partners and project teams regarding best practices in project management.
  • Utilize Organizational Change Management principles to effectively manage the human aspect of change.
  • Summarize project status, financials, and other relevant information for high-level executives.
  • Collaborate with partners to ensure necessary resources are allocated for successful project delivery.
  • Assess and manage customer experience and stakeholder implications effectively.
  • Build consensus and foster relationships with project teams and business leaders.

Project Accountability:
  • Deliver project outcomes aligned with established cost, timing, deliverables, and scope objectives.
  • Proactively identify and manage project risks, developing mitigation strategies as necessary.
  • Adhere to enterprise project governance standards to ensure compliance with performance and quality benchmarks.
  • Create detailed project status reports and present key findings to business partners and leaders.
  • Accountable for project management processes and deliverables for assigned projects.
  • Ensure compliance with enterprise project methodologies and maintain discipline in project controls.
  • May serve as a Subject Matter Expert (SME) for specific business methodologies and processes.
  • Ensure production of necessary project documentation as agreed upon with stakeholders.
  • Investigate and escalate project issues to facilitate effective resolution.
  • Monitor project scope and collaboratively adjust as necessary, adhering to established change management processes.
  • Continuously assess project health and engage management as needed.
  • Develop innovative solutions to address challenges within the project's scope.
  • Identify and manage project dependencies and risks effectively.
  • Drive project momentum among team members and stakeholders.
  • Execute project deliverables within budget and according to the approved project plan.
  • Develop, monitor, and track project plans throughout the lifecycle.
  • Control work related to each deliverable.
  • Demonstrate leadership capabilities on large projects.
  • Ensure accurate reporting of project financials.
  • Generate cost estimates and manage financial aspects of the project.
  • Provide monthly financial reporting for projects, in line with finance standards.
  • Facilitate financial planning as part of project scoping.
  • Deliver project reporting, including technology spending and ad-hoc analyses.
  • Identify and escalate discrepancies between financial forecasts and actuals.
  • Manage resource and capacity processes for assigned projects.
  • Ensure adherence to project benefits realization processes.
  • Support vendor management and strategic sourcing activities.
  • Collaborate with finance and key stakeholders for reporting requirements.
  • Ensure compliance with project spending approval policies.

Qualifications:
  • 8-10 years of relevant experience in project delivery.
  • Experience in banking or financial institutions.
  • Knowledge of AML, regulatory, or compliance frameworks.
  • Experience in project execution and planning.
  • Strong interpersonal, presentation, and communication skills.
  • Proficient in software applications such as MS Excel, MS Word, MS PowerPoint, MS Project, and Visio.

Preferred Qualifications:
  • PMP certification.
  • Familiarity with Jira.
  • Experience with Salesforce.

Disqualifiers:
  • Short-term contracts (less than 6 months) may indicate a lack of commitment.

Additional Information:
  • The ideal candidate will possess a background in Commercial Operations with AML experience or an AML Lead with knowledge of commercial lending portfolios.
  • Experience in change management and project delivery is essential.
  • Technical expertise is not mandatory, but familiarity with banking systems/platforms is advantageous.
  • We value team players who can navigate ambiguous tasks and solve complex challenges while taking ownership of their responsibilities.
  • Innovation and storytelling skills are highly regarded.
  • Other key attributes include:
  • Demonstrated leadership abilities.
  • Strategic and tactical thinking capabilities.
  • Strong collaborative relationship-building skills.
  • Proven ability to manage competing priorities effectively.
  • Capability to research and incorporate industry best practices into project management.
  • Standard working hours: 8 am – 5 pm.
  • Overtime may be required occasionally.

About GTT, LLC:
  • GTT, LLC is a leading staffing firm specializing in providing high-tech digital and banking talent to major financial institutions.
  • As a Native American-owned corporation, we prioritize diverse and inclusive workplaces.
  • Our clients include Fortune 500 companies across various sectors, ensuring a dynamic and innovative work environment.

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