Restaurant Operations Manager

2 months ago

Tampa, Florida, United States Three Oaks Hospitality Full time
Job Description

Three Oaks Hospitality's collection of community-driven restaurants and bars is seeking a motivated and outgoing individual to fill the role of Assistant General Manager for our hospitality concepts. The restaurant manager will work under the direction of the General Manager and fulfill a variety of responsibilities, including overseeing the daily operations of the restaurant and ensuring guest satisfaction.

Key Responsibilities:

  • Restaurant Operations: Oversee all aspects of restaurant operations, including staff management, customer service, and financial performance.
  • Strategic Planning: Develop and implement strategies to increase sales and profitability.
  • Compliance and Quality: Ensure compliance with health, safety, food handling, and hygiene standards.
  • Team Management: Create and maintain a positive work environment that fosters teamwork and employee development.
  • Customer Satisfaction: Ensure customer satisfaction with all aspects of the restaurant and dining experience.
  • Conflict Resolution: Handle customer complaints, resolving issues in a diplomatic and courteous manner.
  • Staff Development: Train and educate staff members to provide exceptional service and maintain high standards.
  • Inventory Management: Monitor inventory levels and order supplies as needed.
  • Equipment Maintenance: Conduct daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
  • Financial Management: Manage cash flow, records, and credit card payments.
  • Reporting: Prepare and submit operations reports and other documentation requested by the General Manager.

Requirements:

  • Leadership Skills: Strong supervisory and leadership skills with the ability to motivate and inspire a team.
  • Interpersonal Skills: Excellent interpersonal skills with a focus on customer service.
  • Organizational Skills: Strong organizational skills with the ability to multi-task and prioritize responsibilities.
  • Financial Management: Knowledge of financial management principles, including budgeting, cost control, and revenue analysis.
  • Food Service Operations: Strong knowledge of food service operations, including cooking techniques, menu planning, and food safety regulations.
  • Technical Skills: Proficiency in using point-of-sale systems and Microsoft Office Suite or related software.

Education and Experience:

  • Education: High school diploma or GED.
  • Experience: Minimum of 3 years of experience in restaurant management or a similar role.
  • Certifications: Valid Food Handlers Certificate.

Physical Requirements:

  • Physical Ability: Ability to traverse all parts of the restaurant quickly.
  • Prolonged Sitting: Prolonged periods sitting at a desk and working on a computer.
  • Lifting Ability: Must be able to lift 25 pounds at times.

Benefits:

  • Generous Paid Time Off: Generous paid time off.
  • Medical, Dental, Vision, Life: Medical, dental, vision, and life insurance.
  • 401(k) with Company Match: 401(k) with company match.
  • Employee Discount: Employee discount.
  • Referral Program: Referral program.
  • Flexible Schedule: Flexible schedule.
  • Paid Training: Paid training.

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