Contract Operations Manager

1 week ago


Hull, Texas, United States HootSuite Media, Inc. Full time
Job Summary

We are seeking a highly skilled Contract Operations Manager to join our team at Hootsuite Media, Inc. As a key member of our Contract Operations team, you will be responsible for leading a team of direct reports, fostering a culture of collaboration, achievement, and continuous learning. You will assist the team in interpreting and assessing stakeholder requirements for large complex and multiple element sales transactions. Additionally, you will support the development and reporting of key metrics in the contracting process to support decision making related to sales rep productivity and areas in need of improvement.

Key Responsibilities
  • Lead a team of direct reports, including selection, coaching, mentoring, development, performance management, and all other people-management practices.
  • Assist the team in interpreting and assessing stakeholder requirements for large complex and multiple element sales transactions.
  • Support the development and reporting of key metrics in the contracting process to support decision making related to sales rep productivity and areas in need of improvement.
  • Use a data-driven approach to optimize operations and ensure efficient operation of the end-to-end contracting process.
  • Partner with leaders in Sales, Sales Operations, Customer Success, Customer Support, Product, and Marketing to champion improvements in the Quote to Cash processes while building stronger alignment across all stakeholder groups.
  • Communicate with a wide range of internal and external stakeholders, including external auditors, as required. Coordinate and assist with financial audits, including reconciliations and support documentation.
  • Develop and maintain training on contract operations processes and revenue recognition rules, policies, and practices to present to Sales and other departments within the organization.
  • Provide accurate and timely reporting, analysis, and recommendations to senior leadership for decision making, operational improvements, and financial targets.
  • Prepare financial presentations, executive, and other ad hoc reporting.
Requirements
  • Extensive relevant experience in an accounting/revenue operations/finance/legal role or equivalent combination of education and experience.
  • Experience with Salesforce, Salesforce CPQ, Zuora preferred.
  • Accountability: holds self and others accountable to meet commitments.
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
  • Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to act.
  • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
  • Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.
  • Commitment to Results: demonstrating high performance, challenging self and others to consistently deliver results for Hootsuite's customers.
  • Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work.
  • Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team.
What We Offer
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A comprehensive training program.
  • A recognition and reward program.
How to Apply

If you are a motivated and results-driven individual who is passionate about contract operations and revenue recognition, please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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