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Contract Operations Manager

2 months ago

Hull, Texas, United States HootSuite Media, Inc. Full time
Job Summary

We are seeking a highly skilled Contract Operations Manager to join our team at Hootsuite Media, Inc. As a key member of our Contract Operations team, you will be responsible for leading a team of direct reports and overseeing all processes related to customer contracts.

Key Responsibilities
  • Lead a team of direct reports and foster a culture of collaboration, achievement, and continuous learning.
  • Assist the team in interpreting and assessing stakeholder requirements for large complex and multiple element sales transactions.
  • Support the development and reporting of key metrics in the contracting process to support decision making related to sales rep productivity and areas in need of improvement.
  • Use a data-driven approach to optimize operations and ensure efficient operation of the end-to-end contracting process.
  • Partner with leaders in Sales, Sales Operations, Customer Success, Customer Support, Product, and Marketing to champion improvements in the Quote to Cash processes while building stronger alignment across all stakeholder groups.
  • Communicate with a wide range of internal and external stakeholders, including external auditors, as required.
  • Develop and maintain training on contract operations processes and revenue recognition rules, policies, and practices to present to Sales and other departments within the organization.
  • Provide accurate and timely reporting, analysis, and recommendations to senior leadership for decision making, operational improvements, and financial targets.
Requirements
  • Extensive relevant experience in an accounting/revenue operations/finance/legal role or equivalent combination of education and experience.
  • Experience with Salesforce, Salesforce CPQ, and Zuora preferred.
  • Accountability: holds self and others accountable to meet commitments.
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
  • Influence: asserts own ideas and persuades others, gaining support and commitment and mobilizing people to act.
  • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
  • Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.
  • Commitment to Results: demonstrating high performance, challenging self and others to consistently deliver results for Hootsuite's customers.
What We Offer
  • Competitive salary range: $96,100-$134,700 CAD.
  • Opportunities for growth and development within the company.
  • A dynamic and inclusive work environment that values diversity and promotes a culture of belonging.