Enterprise Account Management Director
2 days ago
About Us
">We're Yotpo, a leading provider of e-commerce retention solutions that help brands turn one-time shoppers into lifelong customers. Our innovative technology sets new standards in the industry, and we're looking for skilled professionals to join our team.
">Job Overview
">In this role, you'll lead our Enterprise Customer Success team, managing a talented group of Customer Success Managers who work closely with prominent e-commerce brands. As a cross-functional leader, you'll collaborate with various teams to drive business growth and deliver exceptional customer experiences.
">Key Responsibilities
">- ">
- Team Leadership">
Lead and grow a team of Enterprise Customer Success Managers, focusing on hiring, onboarding, development, and overall team success.
">Customer Success Management">Hire and coach high-performing Customer Success Managers (CSMs) to ensure they meet company values and methodology standards.
">Culture Development">Foster a creative, can-do culture within your team, emphasizing exceptional customer experiences and shared goals.
">">Requirements
">To succeed in this role, you'll need:
">- ">
- A minimum of 5+ years of experience in customer management, strategy, or consulting.">
- ~2+ years of experience managing a Customer Success team in a high-growth SaaS environment.">
- Proven experience managing high-performing Customer Success or Account Management teams.">
- Experience working with large, strategic MM/Ent brands.">
- Expertise in presenting concepts and vision to senior teams and influencing strategic thinking.">
- Experience handling escalated customer issues and building trust with team members and customers.">
Benefits Package
">We offer a comprehensive benefits package, including:
">- ">
- Employee medical premiums covered at 100%.">
- Dental and vision premiums covered at 100%.">
- Flexible Time Off (FTO) policy, sick time, and paid holidays.">
- Pre-tax Commuter and Healthcare benefits.">
Salary Range
">The estimated salary range for this position is $125,000 - $175,000 per year, depending on location and experience.
">About Yotpo
">We're an equal opportunities employer committed to diversity and inclusion, welcoming individuals from diverse backgrounds and promoting a culture of respect and empathy.
">We're Excited to Connect
">We're eager to connect with talented professionals who share our passion for delivering exceptional customer experiences. If you're interested in this opportunity, please don't hesitate to reach out.
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