Enterprise Account Management Director

2 days ago


New York, New York, United States Yotpo Full time

About Us

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We're Yotpo, a leading provider of e-commerce retention solutions that help brands turn one-time shoppers into lifelong customers. Our innovative technology sets new standards in the industry, and we're looking for skilled professionals to join our team.

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Job Overview

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In this role, you'll lead our Enterprise Customer Success team, managing a talented group of Customer Success Managers who work closely with prominent e-commerce brands. As a cross-functional leader, you'll collaborate with various teams to drive business growth and deliver exceptional customer experiences.

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Key Responsibilities

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  1. ">
  2. Team Leadership">

Lead and grow a team of Enterprise Customer Success Managers, focusing on hiring, onboarding, development, and overall team success.

">Customer Success Management">

Hire and coach high-performing Customer Success Managers (CSMs) to ensure they meet company values and methodology standards.

">Culture Development">

Foster a creative, can-do culture within your team, emphasizing exceptional customer experiences and shared goals.

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Requirements

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To succeed in this role, you'll need:

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  • ">
  • A minimum of 5+ years of experience in customer management, strategy, or consulting.">
  • ~2+ years of experience managing a Customer Success team in a high-growth SaaS environment.">
  • Proven experience managing high-performing Customer Success or Account Management teams.">
  • Experience working with large, strategic MM/Ent brands.">
  • Expertise in presenting concepts and vision to senior teams and influencing strategic thinking.">
  • Experience handling escalated customer issues and building trust with team members and customers.">
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Benefits Package

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We offer a comprehensive benefits package, including:

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  • ">
  • Employee medical premiums covered at 100%.">
  • Dental and vision premiums covered at 100%.">
  • Flexible Time Off (FTO) policy, sick time, and paid holidays.">
  • Pre-tax Commuter and Healthcare benefits.">
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Salary Range

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The estimated salary range for this position is $125,000 - $175,000 per year, depending on location and experience.

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About Yotpo

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We're an equal opportunities employer committed to diversity and inclusion, welcoming individuals from diverse backgrounds and promoting a culture of respect and empathy.

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We're Excited to Connect

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We're eager to connect with talented professionals who share our passion for delivering exceptional customer experiences. If you're interested in this opportunity, please don't hesitate to reach out.



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