Technology Service Advisor

4 days ago


Raleigh, North Carolina, United States TenPlus Systems Full time
About the Role

We are seeking a highly skilled and customer-focused Technical Customer Service Representative to join our team at TenPlus Systems. As a Technical Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients, ensuring that they receive the best possible experience with our Apple and Lenovo products.

Key Responsibilities
  • Customer Service and Support: Provide technical support and assistance to customers, troubleshooting and resolving technical issues with Apple and Lenovo products.
  • Product Knowledge: Stay up-to-date with the latest Apple and Lenovo products, features, and technologies, and provide expert advice and recommendations to customers.
  • Communication: Communicate complex technical information to customers in a clear and concise manner, both in person and over the phone.
  • Problem-Solving: Analyze and resolve technical issues, and provide solutions to customers in a timely and professional manner.
  • Team Collaboration: Work closely with the sales and technical teams to ensure seamless customer service and support.
Requirements
  • Technical Skills: 3+ years of experience in troubleshooting Mac OSX, iOS, and Windows devices.
  • Customer Service Skills: 1+ year of experience in customer-facing roles, with a strong focus on customer satisfaction and retention.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex technical information to customers.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to analyze and resolve technical issues.
About TenPlus Systems

TenPlus Systems is a leading provider of Apple and Lenovo products and services, with a strong focus on customer satisfaction and retention. We are a dynamic and fast-paced company, with a strong commitment to innovation and excellence. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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