Current jobs related to Customer Experience Operations Specialist - Irving, Texas - Michaels Stores

  • Customer Support Specialist

    3 weeks ago

    Irving, Texas, United States Wells Fargo Full time

    At Wells Fargo, we are seeking a talented professional to join our team as a Customer Support Specialist. This role is responsible for providing exceptional support services to our clients, ensuring their needs are met and exceeded.The ideal candidate will have a strong background in trade services, with experience in issuing, advising, and amending letters...

  • Kafka Operations Specialist

    2 weeks ago

    Irving, Texas, United States Resource Informatics Group Full time

    Kafka Operations SpecialistAt Resource Informatics Group, we are seeking a highly skilled Kafka Operations Specialist to join our team. The ideal candidate will have a strong background in Kafka operations and administration, with experience in leading triage sessions, reviewing client application configuration and architecture, and providing onboarding...

  • Luxury Guest Experience Specialist

    2 weeks ago

    Irving, Texas, United States Marriott International Inc Full time

    Role OverviewThe Luxury Guest Experience Specialist is a vital member of our team, responsible for delivering unparalleled service and creating lasting memories for our guests. This role requires a unique blend of skills, including exceptional communication, problem-solving, and adaptability.Main ResponsibilitiesProvide proactive and personalized service to...

  • Retail Associate

    2 weeks ago

    Irving, Texas, United States Sam's Club Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate - Member Experience Specialist. In this role, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key Responsibilities:Provide...

  • Homebuyer Concierge

    3 weeks ago

    Irving, Texas, United States Lennar Full time

    About the RoleWe are seeking a highly organized and detail-oriented Homebuyer Concierge to join our Sales and Marketing team at Lennar. As a key member of our team, you will be responsible for providing exceptional customer service to our homebuyers, ensuring a seamless transaction experience from escrow opening to closing.Key ResponsibilitiesManage...

  • Customer Experience Ambassador

    2 weeks ago

    Irving, Texas, United States Nothing Bundt Cakes #266 Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador at Nothing Bundt Cakes #266. As a key member of our bakery team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience in our store.Key ResponsibilitiesProvide...

  • Customer Experience Ambassador

    3 weeks ago

    Irving, Texas, United States Nothing Bundt Cakes #266 Full time

    Job OverviewWe're seeking a skilled Customer Experience Ambassador to join our team at Nothing Bundt Cakes #266. As a key member of our bakery team, you'll be responsible for delivering exceptional customer service and creating a warm, welcoming atmosphere for our guests.Key ResponsibilitiesProvide personalized service to customers, ensuring their needs are...

  • Luxury Guest Experience Specialist

    2 weeks ago

    Irving, Texas, United States Marriott Full time

    Job SummaryWe are seeking a Luxury Guest Experience Specialist to join our team at Marriott. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences that exceed our guests' expectations.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional manner.Complete...

  • Conference Operations Specialist

    2 weeks ago

    Irving, Texas, United States Gartner Full time

    Role OverviewWe are seeking a skilled Conference Operations Specialist to support our global Exhibitor Operations and Client Success teams in portal-related activities, including creation, quality assurance checks, and troubleshooting.Key ResponsibilitiesCollaborate with Global Exhibitor Operations and Client Success Partner teams on daily, weekly, and...

  • Kafka Operations Specialist

    3 weeks ago

    Irving, Texas, United States Resource Informatics Group Full time

    Kafka Operations SpecialistJob Summary: We are seeking a highly skilled Kafka Operations Specialist to join our team at Resource Informatics Group. The ideal candidate will have expertise in Kafka operations and administration, as well as experience with Linux environments and Bash scripting. The successful candidate will lead triage sessions with multiple...

  • Bookkeeper and Customer Service Specialist

    2 weeks ago

    Irving, Texas, United States New Generation Reps Full time

    Job DescriptionWe are seeking a detail-oriented and organized individual to fill a part-time Bookkeeper and Customer Service Specialist role.Key Responsibilities:Bookkeeping:Maintain accurate financial records using QuickBooks Desktop.Manage Accounts Payable (AP) and Accounts Receivable (AR).Reconcile accounts, track expenses, and monitor cash flow.Order...

  • Security Operations Specialist

    3 weeks ago

    Irving, Texas, United States Simple Solutions Full time

    Job Title: Security Operations SpecialistJob Location: Irving, TXDuration: 12 MonthsJob Summary:Provide support to perimeter security infrastructure, including firewall, proxy, and remote access systems.Investigate, document, and resolve outages to critical business systems caused by firewall, proxy, or remote access systems.Evaluate and escalate issues to...

  • Network Operations Specialist

    2 weeks ago

    Irving, Texas, United States OscarMike Full time

    Job SummaryOscarMike is seeking a skilled Network Operations Specialist to join our team. The ideal candidate will have a strong background in network administration and a passion for delivering high-quality solutions.Key Responsibilities Deploy and maintain data networks, including local area network (LAN) and wide area network (WAN) elements. Configure and...

  • Business Operations Specialist

    2 weeks ago

    Irving, Texas, United States Innova Solutions Full time

    Job Summary:Innova Solutions is seeking a skilled Business Operations Specialist to join our team. As a Business Operations Specialist, you will engage in projects with broad scope and large-scale planning for Technology Business Systems Consulting.Key Responsibilities:Contribute to the resolution of complex situations, requiring a strong understanding of...

  • Customer Experience Project Manager

    3 weeks ago

    Irving, Texas, United States U.S. Bank Full time

    About the RoleAt U.S. Bank, we're committed to delivering exceptional customer experiences that drive business growth and customer loyalty. As a Customer Experience Project Manager, you'll play a critical role in shaping our customer experience strategy and implementing initiatives that drive meaningful change.Key ResponsibilitiesDevelop and execute...

  • Custom Storage Solutions Specialist

    3 weeks ago

    Irving, Texas, United States California Closets CCO Full time

    Job OverviewCalifornia Closets CCO is seeking a skilled Custom Storage Solutions Specialist to join our team. As a key member of our sales and design team, you will be responsible for providing exceptional customer experiences by designing and selling custom storage solutions for homes.Key Responsibilities:Design and sell custom storage solutions for homes,...

  • Warehouse Operations Specialist

    3 weeks ago

    Irving, Texas, United States Kroger Family of Companies Full time

    As a key member of the Kroger Family of Companies, the Warehouse Operations Specialist plays a critical role in ensuring the accuracy and timeliness of all assigned job functions. This includes managing equipment and products within the warehouse, while maintaining world-class quality standards.Responsibilities include:Performing all jobs safely and...

  • Data Center Operations Specialist

    2 weeks ago

    Irving, Texas, United States Insight Global Full time

    Data Center Operations SpecialistInsight Global is seeking a skilled Data Center Operations Specialist to support the deployment of a new data center facility in the DFW area. The ideal candidate will have experience working in a data center environment and possess advanced diagnostic and troubleshooting expertise.Key Responsibilities:Prepare, stage, set up,...

  • Warehouse Operations Specialist

    4 weeks ago

    Irving, Texas, United States Priority Fulfillment Services, Inc. (PFSweb) Full time

    Job SummaryPFSweb is seeking a highly motivated and detail-oriented Warehouse Operations Specialist to join our team. As a key member of our warehouse team, you will be responsible for ensuring the efficient and accurate processing of orders.Key ResponsibilitiesOrder Preparation: Prepare orders for shipment by picking and packing stock in a timely and...

  • Customer Service Representative

    3 weeks ago

    Irving, Texas, United States New Leaf Service Contracts LLC Full time

    About New Leaf Service Contracts LLCNew Leaf Service Contracts LLC is a leading provider of service plans and extended warranties. Our mission is to deliver exceptional customer experiences and provide innovative solutions to our clients.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Specialist to join our team. As a...

Customer Experience Operations Specialist

2 months ago

Irving, Texas, United States Michaels Stores Full time
Job Title: Customer Experience Operations Specialist

Michaels Stores is seeking a highly skilled Customer Experience Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring that our supply programs are run effectively and efficiently across our stores organization.

Key Responsibilities:
  • Lead the drive to find quality goods or services at an acceptable price that meet the store organization's needs.
  • Provide support directly to the stores as it relates to process improvement and simplification across key programs.
  • Work closely with support teams such as NMP, Visual Merchandising, and Finance to ensure seamless operations.
  • Develop and manage all in-store aspects to the customer experience, including developing an experiential culture for customers and Team Members.
  • Responsible for all administration and maintenance of VOC/SMG reporting website.
  • Identify customer friction points and solutions to remove/improve problems to provide an excellent experience to our customers.
  • Collaborate with training team to develop training materials and programs for stores around VOC, selling model, Michaels Rewards.
  • Lead the UPS Access Point program along with Purolator in Canada.
  • Manage goal setting for VOC, Conversion, and Michaels Rewards.
  • Primary liaison between ops and Michaels Rewards team, generating ideas to continue grow the program and communicating with field teams.
Requirements:
  • College degree preferred.
  • 1+ years of experience in customer experience field.
  • 1+ years of experience working with POS systems and front-end operations.
  • Excellent verbal, written, and organizational skills.
  • Customer focus must be a priority.
  • Self-Starter able to manage multiple projects at the same time in a challenging, fast-paced environment.
Preferred Education:

Bachelor's Degree.

Michaels Stores is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are passionate about delivering exceptional customer experiences and have a strong background in operations, we encourage you to apply for this exciting opportunity.