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Customer Service Representative

1 month ago

Youngstown, Ohio, United States Hynes Industries Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Hynes Industries. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Manage customer inquiries, orders, and issues in a timely and efficient manner
  • Provide accurate and complete information to customers, using the right methods and tools
  • Identify and assess customer needs to achieve satisfaction
  • Work with Procurement and Engineering to manage customer supply chain management, stocking requirements, and forecasting reviews
  • Assist in maintaining current drawing specifications on file, item description management, and keep records of customer interactions and quoting
  • Engage customers proactively, be knowledgeable of upcoming needs, forecasts, expected changes, expectations, etc.
  • Actively reach out to customer base, setting goals for targeted contact schedules and outbound calling campaigns
Requirements
  • College education (Associates Degree, Bachelors preferred) recommended but not required
  • 2-4 years in proven customer support and order management experience, preferably in the made-to-order steel or steel service center industries
  • Supply Chain Management, forecasting, stocking program experience preferred
  • Strong written and verbal communication skills
  • Track record of over-achieving quota and excellent teamwork skills
Preferred Skills
  • Strong proficiency in MS Office products, including MS Word, PowerPoint, Excel, and Outlook, preferred
  • Experience using Excel preferred
  • Basic math and writing/grammatical skills and capabilities
Competencies
  • Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles
  • Able to learn and properly apply new job-related information in a timely manner
  • Interact with others in a way that gives them confidence in one's motives and representations and those of the organization
  • Builds constructive working relationship with customers and others to meet mutual goals and objectives
  • Makes customers and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers
  • Takes action without being asked or required to; achieves goals beyond job requirements
  • Organizes work, sets priorities, and determines resource requirements
  • Monitors and checks work to meet quality standards
  • Maintains effective performance under pressure
  • Participates as an active and contributing member of a team to achieve team goals
  • Sets high standards and well-defined, realistic goals for oneself