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Community Management Specialist

2 months ago

Lynnwood, Washington, United States MACPHERSONS IV LLC Full time
Job OverviewPosition Title: Community Association Manager
Department: Community Management Division

Educational Background: An associate degree is preferred along with 1-3 years of experience in property or community management. M100 certification through CAI is highly desirable. New hires will receive enrollment in online education through CAI and hands-on training with team leaders and experienced managers. Each new employee will be paired with a team captain to guide their development during the initial months. We seek proactive individuals who are eager to advance their careers in this expanding industry.

Company Overview: MacPherson's Real Estate Services is a family-owned business that has been operating for four generations, emphasizing transparency, integrity, and continuity. Our vision is to maintain a family business that can be inherited by future generations. Our mission is to simplify real estate ownership while safeguarding our legacy by protecting the investments of property owners. We operate on four core principles: FAMILY, PARTNERSHIP, SERVICE, and ACCOUNTABILITY. Our company is experiencing growth, necessitating the hiring of new managers to meet the increasing demand from associations. We prioritize thorough training to ensure our managers are well-prepared.

Role Responsibilities: The Community Manager is responsible for managing the relationship with the association's board of directors, overseeing the operation and administration of the Association in line with the management agreement and the Governing Documents. This role is akin to that of a consultant and advisor to the board, providing valuable insights and support to homeowners. Experience with multiple properties or involvement in an HOA board is advantageous. A solid understanding of home ownership nuances and community rule enforcement is essential. Each manager is equipped with a laptop and access to various tools and resources to facilitate remote work, including Adobe Suite, Office 365, Teams, SharePoint, and AppFolio.

Essential Qualifications: Candidates must reside in the Puget Sound Area of Western Washington. Ideal applicants possess excellent interpersonal skills, are highly organized, and can communicate professionally in both written and verbal forms. A reliable vehicle and cell phone are required, along with the ability to effectively manage a home office and schedule. Monthly on-site meetings at properties are necessary, and board meetings typically occur in the evenings during the week. Managers will share on-call responsibilities for emergency phone support a few times each year.

Key Duties Include:
  • Utilizing community management tools and practices, including annual calendars, action item lists, and budget matrices.
  • Tracking and managing service requests and work orders efficiently.
  • Reviewing monthly financial reports and communicating variances to the Board.
  • Preparing and delivering monthly management reports and board packets according to established standards.
  • Providing recommendations to the Association Board regarding significant capital expenditures to maintain community standards.
  • Monitoring delinquency rates and managing the collections process for assigned accounts.
  • Assisting the Board in enforcing governing documents and regulations.
  • Attending Board meetings and community events as required.
  • Preparing community notices and correspondence in compliance with governing documents.
  • Keeping the Board informed about any legal matters involving the Association.
  • Assisting with architectural review processes and routine inspections as needed.
  • Managing vendor relationships for routine and special projects, including procurement and performance evaluations.
  • Coordinating inspections of building facilities and common areas, ensuring appropriate follow-up actions are taken.

Compensation Package: The position offers a starting salary of $68,000 per year, with potential salary growth as the portfolio expands. Benefits include company-paid medical, dental, and vision coverage, paid vacation, and a 401K match.

Work Environment: The primary office is located in Lynnwood, WA, but the role allows for remote work from home or on-site visits as needed. The company manages properties across a wide area, and employees have the flexibility to control their schedules.