Financial Services Representative

2 weeks ago


Las Cruces, New Mexico, United States MCI Careers Full time
Job Title: Entry-Level Financial Services Agent

Job Summary:

We are seeking a highly motivated and customer-focused Entry-Level Financial Services Agent to join our team. As a Financial Services Agent, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and answering customer questions regarding bank processes.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and chats to provide customer service and support.
  • Resolve customer issues and concerns in a timely and professional manner.
  • Answer customer questions and provide information on bank products and services.
  • Work collaboratively with other teams to ensure seamless customer experience.
  • Meet or exceed performance metrics and quality standards.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic knowledge of Microsoft Office Suite and Windows operating system.
  • Ability to type 20+ words per minute.

Preferred Qualifications:

  • One year of experience in customer service, technical support, or sales.
  • State or Federal work experience.

What We Offer:

  • Competitive starting compensation.
  • Regular reviews and raises based on performance.
  • Paid time off and holidays.
  • Opportunities for advancement and professional growth.

Why Join MCI Careers?

MCI Careers is a dynamic and growing company that values its employees and provides opportunities for growth and development. We offer a competitive compensation package, a collaborative work environment, and a chance to make a difference in the lives of our customers.



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