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Customer Service Representative

4 weeks ago

Galena Park, Texas, United States ManpowerGroup Full time

**Job Title:** Disaster Relief Customer Service Representative

**Location:** Remote

**Pay Range:** Competitive salary and benefits package

**Job Summary:**

We are seeking a highly skilled and empathetic Customer Service Representative to join our team in providing disaster relief support to individuals affected by natural disasters. As a key member of our team, you will be responsible for handling inbound and outbound calls, providing emotional support, and connecting customers with relevant resources and services.

**Key Responsibilities:**

* Handle inbound and outbound calls from customers affected by natural disasters

* Provide emotional support and empathy to customers in distress

* Connect customers with relevant resources and services, including housing, financial aid, and recovery services

* Assess each customer's unique situation to provide the most relevant and appropriate solutions or referrals

**Requirements:**

* Demonstrated ability to connect with individuals facing extreme hardship and provide genuine emotional support

* Excellent communication skills, especially in high-stress, emotionally charged situations

* Strong customer-first mentality with experience in providing timely and efficient solutions

* Bilingual proficiency in Spanish is required for this position

**What's in it for you:**

* Competitive salary and benefits package

* Access to ongoing professional development and training in disaster response and customer service

* Opportunities to make a direct and meaningful impact on individuals and communities affected by natural disasters

**Training and Equipment:**

* Initial in-person meeting for equipment distribution and introductions

* After training, the role will be work-from-home with company-provided equipment

* Ongoing support from a centralized helpdesk and access to a web-based tool for intake and form submission processes