Medical Support Specialist

6 days ago


Cromwell, Connecticut, United States Middlesex Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Medical Assistant to join our team at Middlesex Health. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team.

Key Responsibilities
  • Clinical Duties:
    • Welcome patients to the practice and escort them to the exam room.
    • Interview patients to verify reason for visit, obtain medical information, measure patient's vital signs, height and weight.
    • Document all patient information obtained in the Electronic Health Record according to policies and procedures for EHR use.
    • Confirm and record allergies, current medications strength and frequency, refills required and pharmacy of choice.
    • Assist the provider with patient exams and procedures as directed.
    • Perform phlebotomy, collect blood and other specimens, label and prepare appropriately for delivery to the lab.
    • Document these procedures in the EHR.
    • Perform routine in-office laboratory tests and document the results in the EHR.
    • Prepare treatment rooms, keeping them clean and stocked.
    • Clean and sterilize instruments. Dispose of contaminated supplies appropriately.
  • Administrative Duties:
    • Manage patient messages (telephone encounters) as delegated by licensed clinical staff/provider.
    • Prepare prescription refill documents for provider review and signature.
    • Maintain effective and organized systems to ensure timely workflow for patients and providers.
    • Notify reception staff of any anticipated service delays.
    • Verify the MH medical record number is listed in the patient's demographic information.
    • Schedule patient appointments.
    • Prepare patient referrals/authorization for specialist and hospital services.
    • Assist with review and preparation of Home Healthcare Certifications and other documents (lab orders, diagnostics, etc.) as requested.
Requirements
  • High School Diploma or Equivalent
  • Medical Assisting Certification
  • Knowledge of medical terminology and medications
  • Excellent customer service and communication skills
  • 1 year experience working with electronic health records (preferred)
  • 1 year office-based physician practice experience (preferred)


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