Convention Center Technician/ Customer Service Representative

4 weeks ago


Charlotte, North Carolina, United States Smart City Networks, Limited Partnership Full time
Job Description

At Smart City Networks, we are seeking a skilled Convention Center Technician/ Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Execute customer sales and service responsibilities under the direction of management.
  • Process routine requests, respond to inquiries, collect monies, and provide support of show site service desk activities.
  • Input data and print reports from proprietary software.
  • Distribute and collect customer surveys as assigned, oversee material and equipment inventory management, and assist in setting up and closing shows.
  • Interacting with show and event customers to help connect their networks.
  • Troubleshooting on the spot issues and pro-actively assisting customers with set-up, maintenance and take-down of installations.

Requirements:

  • Ability to multi-task and respond to multiple interruptions in a professional manner.
  • Exceptional organizational skills.
  • Professional presence and demeanor.
  • Strong attention to detail is essential.
  • Passion for technology, desire to learn in IT and telecom networking field.
  • Customer Service focused, friendly while exhibiting a can-do mentality.
  • Desire to build long-term relationships.

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check, including a drug screen.

Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer.



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