Convention Center Technician/ Customer Service Representative
4 weeks ago
At Smart City Networks, we are seeking a skilled Convention Center Technician/ Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Execute customer sales and service responsibilities under the direction of management.
- Process routine requests, respond to inquiries, collect monies, and provide support of show site service desk activities.
- Input data and print reports from proprietary software.
- Distribute and collect customer surveys as assigned, oversee material and equipment inventory management, and assist in setting up and closing shows.
- Interacting with show and event customers to help connect their networks.
- Troubleshooting on the spot issues and pro-actively assisting customers with set-up, maintenance and take-down of installations.
Requirements:
- Ability to multi-task and respond to multiple interruptions in a professional manner.
- Exceptional organizational skills.
- Professional presence and demeanor.
- Strong attention to detail is essential.
- Passion for technology, desire to learn in IT and telecom networking field.
- Customer Service focused, friendly while exhibiting a can-do mentality.
- Desire to build long-term relationships.
As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check, including a drug screen.
Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer.
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