Customer Service Representative

1 week ago

Charlotte, North Carolina, United States Paymentus Full time
Job Summary

Paymentus is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and their customers. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities

Process payments for our clients' mutual customers (inbound and outbound)
Regular and predictable attendance is an essential function of the job
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner
Follow call center scripts and processes when handling different topics
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction
Be available to work on statutory holidays and/or as needed by the business

Requirements

Minimum two years of customer service experience
A secondary school diploma or minimum of high school diploma
Inbound call center customer service experience
Proficient in English and/or Spanish

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and printers.

Physical Demands

The CSR is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

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