Customer Service Representative
4 weeks ago
About the Role:
We are seeking a skilled Customer Service Representative to join our team at iQor. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone. You will handle a high volume of inbound calls and strive to create a positive experience for each caller.
Key Responsibilities:
- Handle general customer care calls and business services accounts calls.
- Upgrade services and process account payments.
- Assist customers with technical mobile issues.
- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our clients' products and services.
Requirements:
- 1+ years of customer service experience preferred.
- Call center experience preferred.
- Must have some technical support experience.
- Must have ability to work independently and in a team environment.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Physical attendance is key to success and necessary to meet objectives.
- You have the flexibility to work any shift, including nights and especially weekends.
About iQor:
iQor is a leading provider of customer experience management solutions. We are committed to delivering exceptional customer service and building long-term relationships with our clients and customers.
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