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Customer Service Representative

1 month ago

Charlotte, North Carolina, United States Randstad Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at Randstad. As a Call Center Agent, you will be the initial point of contact for clients, providing exceptional service and support through strong interpersonal and client relationship management skills.

Key Responsibilities
  • Provide exceptional client service through strong interpersonal and client relationship management skills.
  • Serve as the initial point of contact for clients, following standardized procedures to meet client needs.
  • Conduct research for complex requests and utilize multiple resources to find answers and resolutions independently.
  • Document client and team feedback in support of service improvement efforts within the business.
  • Use a consultative approach to position products and services to clients.
Requirements
  • 2 years of experience in a customer-facing role.
  • Experience level: Experienced.
About Randstad

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

We are an equal opportunity employer and welcome people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).