Jewelry Sales Specialist
5 days ago
We are seeking a highly skilled and motivated Jewelry Sales Consultant to join our team at Brilliant Earth. As a Jewelry Sales Consultant, you will be responsible for providing exceptional customer experiences, guiding customers through the sales process, and meeting sales targets.
Key Responsibilities- Utilize sales strategies and product knowledge to guide customers through multiple purchasing decisions, creating personalized experiences and driving sales growth.
- Manage a high volume of incoming sales leads, providing a luxury customer experience and attaining individual revenue targets.
- Proactively greet, check-in, and assist customers in the purchasing process, creating memorable and one-on-one customer experiences.
- Conduct post-sale appointments to assist and educate customers, ensuring customer satisfaction and loyalty.
- Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
- Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
- Open and/or close the showroom and waiting area, maintaining a clean and organized environment.
- Use our ERP system to manage tasks and communicate cross-functionally, ensuring seamless customer experiences.
- Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
- A passion for delivering exceptional customer experiences and exceeding sales targets.
- A drive to learn and grow, with a keen eye for detail and a passion for process.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- A team player with a collaborative mindset, committed to working together to achieve sales goals and customer satisfaction.
At Brilliant Earth, we offer a competitive compensation package, a robust benefits program, and opportunities for career growth and development. Our team is passionate about creating a more sustainable and compassionate jewelry industry, and we're looking for like-minded individuals to join us on this mission.
We celebrate diversity and inclusion, and we're committed to creating a work environment that's free from harassment and discrimination. If you're passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity.
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