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Senior Member Relationship Specialist
2 months ago
We are seeking a highly skilled Senior Member Relationship Specialist to join our team at Redwood Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, volunteers, internal employees, and service providers.
Key Responsibilities- Provide excellent service to all members, volunteers, internal employees, and service providers.
- Cross-sell RCU and RCUSG products and services.
- Open accounts and match member needs to RCU and RCUSG products and services.
- Research member problems and respond verbally and/or in writing or direct them to the appropriate person, or department.
- Determine the appropriate loan product(s) to meet the member(s) needs.
- Obtain information from member to complete loan application; examine and collect proper loan documents.
- Complete loan-funding process and recommend additional products or services to meet member(s) needs.
- Safeguard member information and ensure confidentiality by following established policy and procedures.
- Provide sales and service leadership to Member Service Associate, Member Relationship Specialist and Senior Member Relationship Specialist staff.
- Conduct sales huddles.
- Conduct sales meetings with the assistance of branch management.
- A combination of education and experience equivalent to a high school diploma.
- 2 years experience in a retail sales / cash handling environment.
We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. Compensation: Base starting range: $25.00 to $32.00 per hour commensurate with experience.
Why Work for Redwood Credit Union?- Local financial institution, providing unparalleled service since 1950.
- Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting.
- Voted Best Places to Work in the North Bay 18 years in a row.
- World-class employee engagement scores.
- Rated Superior in Service by more than 90% of Members, surveyed by SF Gate.
- Recognized by Forbes as one of "America's Best Small Employers 2023".
