Current jobs related to IT Support Specialist - Chelsea, Massachusetts - State of Massachusetts

  • IT Support Specialist

    4 weeks ago

    Chelsea, Massachusetts, United States LanceSoft Full time

    Job Summary:The IT Support Specialist will provide technical assistance to end-users, resolving issues related to software installations, email, and Windows OS troubleshooting. The selected candidate will work as part of a team, creating, updating, and resolving user requests in the MWRA Maximo ticketing system. Support may be provided both in-person and...

  • Residential Support Specialist

    4 weeks ago

    Chelsea, Massachusetts, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    Job Title: Residential Support SpecialistJob Summary:We are seeking a dedicated and compassionate Residential Support Specialist to join our team at North Suffolk Community Services Inc. As a Residential Support Specialist, you will provide direct care to individuals living in a residential setting, helping them with daily living skills, transportation,...

  • Residential Support Specialist

    1 month ago

    Chelsea, Massachusetts, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    Job SummaryWe are seeking a dedicated and compassionate Residential Support Specialist to join our team at North Suffolk Community Services Inc. As a Residential Support Specialist, you will play a vital role in providing direct care to individuals living in a residential setting.Key Responsibilities:Provide support and guidance to individuals with daily...

  • Family Support Specialist

    4 weeks ago

    Chelsea, Massachusetts, United States Sevita Full time

    Job SummaryMentor South Bay is seeking a highly motivated and compassionate Family Support Specialist to join our team. As a Family Support Specialist, you will provide community-based therapeutic services to youth and families, working closely with a qualified Clinician and the CBHI Manager to achieve the goals set forth in the treatment...

  • Community Support Specialist

    4 weeks ago

    Chelsea, Massachusetts, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    Job SummaryNorth Suffolk Community Services Inc. is seeking a skilled Community Support Specialist to join our team. As a Community Support Specialist, you will play a vital role in the engagement, assessment, and treatment planning process for individuals served. You will work collaboratively with a dedicated team to address the needs and goals of our...

  • Family Support Specialist

    4 weeks ago

    Chelsea, Massachusetts, United States Sevita Full time

    Mentor South Bay provides high-quality, community-based therapeutic services to youth and families across Massachusetts and Connecticut.Our team of experienced professionals is dedicated to helping individuals reach their full potential.The Family Support Specialist role involves providing therapeutic services to youth and families in their homes and...

  • Residential Support Specialist

    1 month ago

    Chelsea, Massachusetts, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    Job SummaryWe are seeking a highly motivated Residential Support Specialist to provide direct care to individuals living in a residential setting. As a Residential Support Counselor, you will help individuals with daily living skills, transportation, skill-building, money management, medication administration, risk mitigation, and other areas based on the...

  • Residential Support Specialist

    4 weeks ago

    Chelsea, Massachusetts, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    Job SummaryWe are seeking a highly motivated and compassionate Residential Support Specialist to join our team at North Suffolk Community Services Inc. As a Residential Support Specialist, you will provide direct care to individuals living in a residential setting, helping them develop daily living skills, transportation, skill-building, money management,...

  • Overnight Residential Support Specialist

    3 weeks ago

    Chelsea, Massachusetts, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    Job DescriptionNorth Suffolk Community Services Inc. is seeking a qualified Overnight Residential Support Specialist to provide support and care to consumers in a residential setting during overnight shifts.The ideal candidate will be responsible for ensuring the safety and well-being of consumers, assisting them based on their needs, and following all...

  • Quality Systems Technical Support Specialist

    4 weeks ago

    Chelsea, Massachusetts, United States Acorda Therapeutics Full time

    Job Summary:The Technical Support Specialist for Quality Systems will be responsible for the administration of electronic systems that support Quality System operations. These systems include but are not limited to the Document Management System, Learning Management System, and Laboratory Systems.Key Responsibilities:Provides day-to-day support including...

  • IT Support Specialist

    4 weeks ago

    Chelsea, Massachusetts, United States Acorda Therapeutics Full time

    Job SummaryThe IT Technician provides first-line technical support to internal and remote users. This role involves managing user requests from the IT Helpdesk system, assisting with hardware, software, and mobile device issues. The successful candidate will create and respond to requests for technical support via the IT Helpdesk system and hotline.Key...

  • Director of Student Supports

    4 weeks ago

    Chelsea, Massachusetts, United States Excel Academy Charter Schools Full time

    Job SummaryExcel Academy Charter Schools is seeking a highly skilled and dedicated Director of Student Supports to join our Network Team. This key leadership role will provide oversight, coaching, and support to all Excel schools, ensuring that students have access to high-quality support services that meet their needs.Key ResponsibilitiesSet and uphold the...

  • Nurse Specialist

    4 weeks ago

    Chelsea, Massachusetts, United States Mass General Brigham Full time

    Mass General Brigham is seeking a skilled Nurse Specialist to provide high-quality patient care in a dynamic Med Surg environment.Job RequirementsSpecialty: Med SurgDiscipline: Nurse SpecialistDuration: Ongoing24 hours per weekShift: 8 hoursEmployment Type: StaffThe ideal candidate will possess a strong foundation in nursing principles and be able to work...

  • Chief Student Support Officer

    3 weeks ago

    Chelsea, Massachusetts, United States Excel Academy Charter Schools Full time

    Job TitleDirector of Support ServicesAbout the RoleExcel Academy Charter Schools is seeking a dedicated and experienced Director of Support Services to join our team. As a key member of our Network Team's academic leadership, this position provides oversight, coaching, and support to all Excel schools.Key ResponsibilitiesServe as a key member of the Network...

  • Residential Support Specialist

    1 month ago

    Chelsea, Massachusetts, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    Job OverviewNorth Suffolk Community Services Inc is seeking a skilled Residential Support Counselor to provide direct care to individuals living in a residential setting. As a key member of our team, you will help individuals with daily living skills, transportation, skill-building, money management, medication administration, and risk mitigation based on a...

  • Nurse Care Specialist

    4 weeks ago

    Chelsea, Massachusetts, United States ProPivotal Full time

    Care for Veterans in a Supportive EnvironmentA state-of-the-art, brand-new facility offering a laid-back, supportive environment for both staff and residents is seeking a Nurse Care Specialist. Located conveniently with a bus stop right in front, we provide care to a tight-knit community of residents who appreciate camaraderie and high-quality care.This is...

  • Residential Support Specialist

    4 weeks ago

    Chelsea, Massachusetts, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    Job DescriptionAs a Residential Support Counselor, you will provide direct care to individuals living in a residential setting. The RSS will help individuals with daily living skills, transportation, skill-building, money management, medication administration, risk mitigation, and other areas based on the person-centered treatment plan. Services are provided...

  • Healthcare Support Specialist

    4 weeks ago

    Chelsea, Massachusetts, United States State of Massachusetts Full time

    About the State of MassachusettsThe State of Massachusetts operates the Chelsea Veterans Home, a state-funded, fully accredited health care facility that provides quality health care to veterans.Job SummaryWe are seeking a skilled Nursing Assistant to join our team at the Chelsea Veterans Home. As a Nursing Assistant, you will provide high-quality care to...

  • Nurse Specialist

    4 weeks ago

    Chelsea, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a skilled Nurse Specialist to join our team at Mass General Brigham. As a key member of our clinical team, you will provide high-quality nursing care to patients with substance use disorders, including screening, telephone triage, and medication-assisted therapies. Your expertise in motivational counseling, relapse prevention, and...

  • Nurse Specialist

    4 weeks ago

    Chelsea, Massachusetts, United States Mass General Brigham Full time

    Job Title: Nurse SpecialistJob Summary:Mass General Brigham is seeking a skilled Nurse Specialist to join our team in Chelsea, Massachusetts. As a key member of our nursing staff, you will provide high-quality care to patients in our Emergency Department.Responsibilities:• Provide psychiatric care to patients in our Emergency Department• Collaborate with...

IT Support Specialist

4 weeks ago

Chelsea, Massachusetts, United States State of Massachusetts Full time

About the Role

The EOTSS Service Desk team is responsible for creating, troubleshooting, escalating, and following-up on incidents and service requests received via phone, email, chat, or self-service portal within the IT Management system. Our team diagnoses and resolves problems according to standard operation procedures. We also maintain accurate and timely documentation of customer issues and resolution. The Service Desk is the first point of contact for Commonwealth End Users and IT partners seeking technical assistance within the End User Support Contact Center.

Key Responsibilities

  • Observe and participate in telephone calls, advance technical services work, and accounts management work
  • Exposure to troubleshooting and escalating incidents including applications, hardware, password resets, printer configurations, encryption, software updates, messaging (outlook issues), network issues, and Telecom
  • Work closely with the Service Desk Manager

Preferred Qualifications

  • IT Background
  • Knowledge of technical infrastructure and applications
  • Working knowledge/experience with Microsoft Office Suite and Office 365
  • Analytical and technical problem-solving abilities
  • Customer Service Skills
  • Excellent communication and writing skills
  • Self-motivated and ability to learn quickly
  • Ability to prioritize work/specific incidents

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.