IT Support Specialist
3 weeks ago
Job Summary:
The IT Support Specialist will provide technical assistance to end-users, resolving issues related to software installations, email, and Windows OS troubleshooting. The selected candidate will work as part of a team, creating, updating, and resolving user requests in the MWRA Maximo ticketing system. Support may be provided both in-person and remotely.
Key Responsibilities:
- Provide Tier I support for all user requests received via email, phone, or through the ticketing system (Maximo).
- Configure basic computer hardware, software, and peripherals.
- Analyze user requests and information collected for accurate logging of Maximo cases.
- Participate in computer hardware, software, or peripheral project teams to assist with the introduction of new or modified computer technology.
- Investigate and troubleshoot basic computer hardware, software, and peripherals.
- Follow established documentation with Technical Support process.
- Maintain IT vending machine kiosks.
Benefits:
At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits.
- Four options of Medical Insurance
- Dental and Vision Insurance
- 401k Contributions
- Critical Illness Insurance
- Voluntary Permanent Life Insurance
- Accident Insurance
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