IT Support Specialist

3 weeks ago


Chelsea, Massachusetts, United States LanceSoft Full time

Job Summary:

The IT Support Specialist will provide technical assistance to end-users, resolving issues related to software installations, email, and Windows OS troubleshooting. The selected candidate will work as part of a team, creating, updating, and resolving user requests in the MWRA Maximo ticketing system. Support may be provided both in-person and remotely.

Key Responsibilities:

  • Provide Tier I support for all user requests received via email, phone, or through the ticketing system (Maximo).
  • Configure basic computer hardware, software, and peripherals.
  • Analyze user requests and information collected for accurate logging of Maximo cases.
  • Participate in computer hardware, software, or peripheral project teams to assist with the introduction of new or modified computer technology.
  • Investigate and troubleshoot basic computer hardware, software, and peripherals.
  • Follow established documentation with Technical Support process.
  • Maintain IT vending machine kiosks.

Benefits:

At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits.

  • Four options of Medical Insurance
  • Dental and Vision Insurance
  • 401k Contributions
  • Critical Illness Insurance
  • Voluntary Permanent Life Insurance
  • Accident Insurance


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