Leasing and Customer Service Specialist

4 days ago


North Wales, Pennsylvania, United States AION Management LLC Full time

Job Overview:

AION Management LLC is seeking a highly motivated Leasing and Customer Service Specialist to join our team. In this role, you will be responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing exceptional customer service.

Responsibilities:

  • Conduct all leasing activities at the property, responding to inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating move-ins
  • Perform market surveys and physical shops of competitors to stay ahead in the market
  • Recommend strategies and programs for on-site marketing activity to increase qualified traffic and closing ratios
  • Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
  • Initiate sales outreach plans to new development, community management, internal and external communication, and support
  • Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher
  • Inspect apartments with new residents at move-in and complete necessary paperwork
  • Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
  • Collect and accurately process and report receipt of application fees, security deposits, rents, and other fees
  • Enter prospect and resident data into Entrata in a timely manner
  • Keep files, desk, and leasing area organized
  • Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
  • Inspect market-ready units and models each morning

Requirements:

  • High school diploma or equivalent, college preferred
  • 1-year customer service or sales experience (or relevant education)
  • In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
  • Strong computer skills including Microsoft Office (Word, Excel)
  • Excellent English communication skills, both verbal and written
  • Must be able to walk apartments and grounds, including steps and climbing stairs
  • Occasionally requires lifting 20 pounds or less
  • Must be available to work weekends and holidays
  • Valid driver's license

Estimated Salary: $40,000 - $55,000 per year, depending on experience.



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