Customer Service Professional
6 days ago
Gwynedd Manufacturing, a leading defense contractor in North Wales, is a cutting-edge manufacturing facility dedicated to producing high-quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company with a wide range of products, we strive to continuously develop new technology and drive process improvement.
Job Summary
We are seeking a skilled Customer Service Representative to engage and support customers through multiple communication channels. This role involves promptly responding to customer inquiries, troubleshooting, handling customer issues, placing or adjusting orders, shipping, upholding compliance programs, and supporting marketing contests, developing customer support materials, and coordinating efforts with several departments to satisfy customer needs.
Key Responsibilities
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they're still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team of CSRs and other departments to find appropriate solutions
- Ability to accurately reply to a high volume of emails or tickets per day
- Providing E-Commerce Order Management Support
Requirements
To be successful in this role, you must have excellent written and verbal communication skills to communicate effectively to varying audiences. You must be able to professionally address issues and solve problems, both external and internal. A minimum type speed of 40 WPM with a high degree of accuracy is required. Excellent customer service skills and the ability to put the customer first is essential. Ability to understand a base level of technical product information and our industry / market space is also necessary.
Benefits
Gwynedd Manufacturing offers a competitive salary, ranging from $40,000 to $60,000 per annum, depending on experience. In addition, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Additional Information
Gwynedd Manufacturing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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