Customer Service Representative

4 weeks ago

Boise, Idaho, United States Piedmont Airlines Full time
About the Role

We are seeking a highly motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department.

As a key member of our team, you will be responsible for assisting passengers in boarding and disembarking flights, operating the Jetway, and monitoring computerized passenger boarding.

Key Responsibilities
  • Assist passengers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway and load/unload baggage and cargo
  • Guide and park aircraft
  • Perform cabin maintenance tasks
  • Work together as a team to provide excellent customer service and meet corporate objectives
Requirements
  • Successful completion of training course
  • Ability to meet company goals and customer expectations in a high-energy environment
  • Effective communication skills
  • Ability to organize, prioritize, and multitask
Preferred Qualifications
  • Previous airline experience
  • Previous employment as a front-line customer service provider
  • Basic knowledge of computer applications and programs
Work Environment
  • Use of computers, telephones, and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts, including weekends, nights, holidays, and/or irregular shifts
Physical Requirements
  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds regularly
  • Assist passengers with disabilities, including pushing wheelchairs

We offer a competitive salary, performance-based bonuses, and relocation packages, subject to company policy and performance metrics.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting rate: $16.57/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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