Sales Floor Department Lead

4 days ago

Leesburg, Virginia, United States Lowe's Companies Full time

About the Role

Lowe's Companies is seeking a highly skilled Sales Floor Department Supervisor to lead and enable a team of associates to deliver exceptional customer service in our stores. As a Sales Floor Department Supervisor, you will be responsible for coaching and training associates, delegating tasks, managing performance, and ensuring adequate department coverage.

Key Responsibilities

  • Provide resources and tools to support associates in delivering quality customer service.
  • Assist with down stocking, area recovery, and provide input into merchandising decisions.
  • Monitor the use of store power equipment and coach employees on safe behaviors and lifting techniques.
  • Lead and enable a team of associates to deliver the best possible customer experience in the store.
  • Coach and train associates, delegate tasks, manage performance, and ensure adequate department coverage.
  • Supervise associates in other departments as needed to meet store demands.
  • Communicate upward to keep management informed of concerns, issues, praises, and morale.

Requirements

  • High School Diploma or equivalent and 3 years of experience in a retail environment or 5 years of experience in a retail environment.
  • 1 year of experience in customer service.
  • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
  • Experience providing direction or supervision to teams (with or without direct report responsibility).
  • Experience supporting or participating in the process of training, mentoring, and developing associates.
  • Experience working cross-functionally.
  • Experience using Microsoft Office Suite.
  • Ability to obtain sales-related licensure or registration as may be required by law.

Preferred Qualifications

  • 3 years of retail customer service experience.
  • 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
  • Experience in a leadership role with direct report responsibility.
  • Experience working in the home improvement retail sector.
  • Experience working in a fast-paced, dynamic retail environment.
  • Experience in key carrying role with manager-on-duty responsibilities.
  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Lowe's is an Equal Opportunity Employer

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