Desktop Support Specialist

5 days ago

McKinney, Texas, United States SRS Distribution Full time
Job Title: Desktop Administrator

SRS Distribution, a leading provider of building materials, is seeking a skilled Desktop Administrator to join our team. As a key member of our IT department, you will play a critical role in ensuring the seamless functionality and advancement of desktop systems within our organization.

Key Responsibilities:
  • Provide operational direction in resolving complex desktop-related issues.
  • Oversee the installation, configuration, and upgrade of desktop software and hardware components.
  • Manage the deployment and imaging of advanced computer systems.
  • Ensure seamless compatibility and integration of advanced desktop systems with network infrastructure.
  • Drive strategic communication with clients, stakeholders, vendors, and team members to ensure project awareness and progression.
  • Lead the definition of project scope and requirements, identifying advanced improvement opportunities.
  • Contribute significantly to developing engineering proposals, ensuring accuracy and alignment with strategic goals.
  • Champion and lead advanced data analysis and automation initiatives to enhance efficiency and accuracy.
  • Implement and guide the development of advanced macros, scripts, generative AI, and workflows for data processing and reporting.
  • Take a leadership role in preparing and reviewing the budget, aligning it with the company's strategic goals.
  • Lead the creation and maintenance of documentation for advanced technical support policies, procedures, and practices.
  • Lead and participate in after-hours on-call rotation, serving as a key escalation point.
  • Provide advanced training and guidance to teammates.
  • Lead advanced data protection and endpoint security programs.
  • Ensure functionality of data backup platforms and lead remediation efforts for vulnerabilities.
  • Demonstrate advanced leadership in working independently and within cross-functional collaborative settings.
  • Take a proactive leadership role in leading team projects and travel as needed.
  • Spearhead the management of technologies operating on enterprise hardware and software platforms throughout the company.
  • Serve as the Subject Matter Expert (SME) for all tools, supported technologies and processes, providing a mentoring role and contributing to a robust knowledge base.
  • Lead technical discussions required to support Enterprise Infrastructure Collaboration Tool design needs.
  • Plan the design, installation, and implementation of various collaboration tools and provide training and mentoring to team members and customers.
  • Drive enhancement and continuous improvement of collaboration services and conduct proofs-of-concept to test new technologies.
  • Provide support for audio-visual, multi-media technology, and video conferencing environments.
  • Define project scope and requirements by conducting research on existing technology and protocols to identify opportunities for improvement.
  • Prepare and review annual budget recommendations, monitoring, and reporting on actual vs. budgeted performance to ensure adherence to approved budgetary spend.
  • Review financial models, forecasts, and scenarios to support decision-making and resource allocation.
  • Provide leadership with recommendations that designate specific direction for the architecture in terms of design, standards, implementation, operations, and maintenance.
  • Research and track new technologies, developing product roadmaps that include plans to enhance functionality, replace end-of-life infrastructure, and increase operational efficiencies and streamline costs.
  • Participate in meetings with customers to discuss project details and requirements.
  • Review engineering proposals and provide feedback to ensure accuracy.
  • Identify trends or recurring technical issues and propose solutions to address root cause.
Requirements:
  • Bachelor's degree in information technology, Computer Science, or a related field is preferred.
  • Alternatively, candidates with a High School Diploma or General Equivalency Diploma (GED) with five years related design, configuration, implementation, management of collaboration technologies and vendor contract management will also be considered.
  • Valid driver's license required.
  • Current Microsoft/CompTIA certifications preferred.
  • Current ITIL certification preferred.
  • 5+ years of progressive experience in desktop support and administration.
  • Advanced proficiency in operating systems, including Windows and MacOS.
  • Proven experience in managing and troubleshooting complex desktop environments.
  • Demonstrated leadership skills and the ability to mentor junior team members.
  • In-depth knowledge of desktop virtualization technologies, remote support tools, and Active Directory.
  • Experience in implementing desktop-related policies and procedures.
  • Strong project management skills with a track record of successful project completion.
Work Environment:

Indoor office, indoor warehouse, and outdoor warehouse (yard) working environment.

Occasional long periods of sitting and standing.

Long periods of computer phone and technology utilization.

Must be able to lift, carry, push, or pull up to 25 pounds.

Travel requirement up to 25%.

Qualities that Stir our Souls (and make you stand out):
  • Exhibit a strong ability to mentor a team of desktop support professionals.
  • Demonstrate expertise in resolving complex desktop issues and providing technical guidance.
  • Possess strong project management skills to oversee desktop-related projects from initiation to completion, to include vendor, partner, and contract management.
  • Contribute to the development and implementation of desktop-related policies and procedures.
  • Have a strategic mindset to contribute to the organization's overall desktop technology strategy.
  • Effectively collaborate with other IT teams, departments, and communicate with stakeholders at various levels.
  • Stay abreast of emerging technologies and industry trends to provide innovative solutions.
  • Advanced understanding of audio-visual technologies and their seamless integration with desktop systems.
  • Proficiency in collaboration software and tools to enhance teamwork and productivity.
SRS Perks & Benefits:
  • Weekly Pay.
  • Day One 401(k) Plan participation with Generous Company Match.
  • Generous Paid Time Off, Holidays, Birthday, and Floating Holidays.... and more.
  • Paid Parental Leave.
  • Medical, Dental and Vision Benefits.
  • Employee Referral Bonus Program.

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