Desktop Administrator

We are seeking a skilled and detail-oriented Desktop Administrator to join our team at SRS Distribution. As a key member of our IT department, you will play a pivotal role in ensuring the seamless functionality and advancement of desktop systems within our organization.

• Desktop Support:
  • Provide operational direction in resolving complex desktop-related issues and mentor junior team members.
  • Oversee the installation, configuration, and upgrade of desktop software and hardware components.
  • Own the end-to-end processes of fulfillment and onboarding for acquisitions, greenfields, and the new hire experience.
• Advanced Troubleshooting and Resolution:
  • Lead efforts to identify and address trends or recurring technical issues.
  • Provide expert-level troubleshooting for complex desktop hardware and software issues.
• Advanced System Configuration:
  • Manage the deployment and imaging of advanced computer systems.
  • Ensure seamless compatibility and integration of advanced desktop systems with network infrastructure.
  • Execute standards for the deployment of hardware and software.
• Strategic Communication and Collaboration:
  • Drive strategic communication with clients, stakeholders, vendors, and team members to ensure project awareness and progression.
  • Facilitate high-level meetings with customers to discuss project details and requirements.
• Project Management and Planning Oversight:
  • Play a key role in developing comprehensive plans for departmental operations, integrating industry trends.
  • Lead the definition of project scope and requirements, identifying advanced improvement opportunities.
  • Contribute significantly to developing engineering proposals, ensuring accuracy and alignment with strategic goals.
• Advanced Data Analysis and Automation Leadership:
  • Champion and lead advanced data analysis and automation initiatives to enhance efficiency and accuracy.
  • Implement and guide the development of advanced macros, scripts, generative AI, and workflows for data processing and reporting.
• Budget Oversight and Documentation:
  • Take a leadership role in preparing and reviewing the budget, aligning it with the company's strategic goals.
  • Lead the creation and maintenance of documentation for advanced technical support policies, procedures, and practices.
• Team Management and Training:
  • Lead and participate in after-hours on-call rotation, serving as a key escalation point.
  • Provide advanced training and guidance to teammates.
• Security and Compliance Oversight:
  • Lead advanced data protection and endpoint security programs.
  • Ensure functionality of data backup platforms and lead remediation efforts for vulnerabilities.
• Cross-functional Collaboration Oversight:
  • Demonstrate advanced leadership in working independently and within cross-functional collaborative settings.
  • Take a proactive leadership role in leading team projects and travel as needed.
• Collaboration Technologies and AV Expertise:
  • Spearhead the management of technologies operating on enterprise hardware and software platforms throughout the company.
  • Serve as the Subject Matter Expert (SME) for all tools, supported technologies, and processes, providing a mentoring role and contributing to a robust knowledge base.
  • Lead technical discussions required to support Enterprise Infrastructure Collaboration Tool design needs.
  • Plan the design, installation, and implementation of various collaboration tools and provide training and mentoring to team members and customers.
  • Drive enhancement and continuous improvement of collaboration services and conduct proofs-of-concept to test new technologies.
  • Provide support for audio-visual, multi-media technology, and video conferencing environments.
• Strategic Planning and Decision-Making:
  • Define project scope and requirements by conducting research on existing technology and protocols to identify opportunities for improvement.
  • Prepare and review annual budget recommendations, monitoring, and reporting on actual vs. budgeted performance to ensure adherence to approved budgetary spend.
  • Review financial models, forecasts, and scenarios to support decision-making and resource allocation.
• Continuous Learning and Technological Advancement:
  • Research and track new technologies, developing product roadmaps that include plans to enhance functionality, replace end-of-life infrastructure, and increase operational efficiencies and streamline costs.
  • Participate in meetings with customers to discuss project details and requirements.
  • Review engineering proposals and provide feedback to ensure accuracy.
  • Identify trends or recurring technical issues and propose solutions to address root cause.
• Adherence to Schedule:
  • Adhere meticulously to the established schedule of shifts, tasks, and work hours.
• Independent and Collaborative Work:
  • Possess and exhibit the ability to work independently and in cross-functional collaborative settings.

Requirements:

• Bachelor's degree in information technology, computer science, or a related field.
• Alternatively, candidates with a high school diploma or general equivalency diploma (GED) with five years of related design, configuration, implementation, management of collaboration technologies, and vendor contract management will also be considered.
• 5+ years of progressive experience in desktop support and administration.
• Advanced proficiency in operating systems, including Windows and MacOS.
• Proven experience in managing and troubleshooting complex desktop environments.
• Demonstrated leadership skills and the ability to mentor junior team members.
• In-depth knowledge of desktop virtualization technologies, remote support tools, and Active Directory.
• Experience in implementing desktop-related policies and procedures.
• Strong project management skills with a track record of successful project completion.

Recommended Skills:

• Mentoring: Exhibit a strong ability to mentor a team of desktop support professionals.
• Advanced Troubleshooting: Demonstrate expertise in resolving complex desktop issues and providing technical guidance.
• Project Management: Possess strong project management skills to oversee desktop-related projects from initiation to completion, to include vendor, partner, and contract management.
• Policy Development: Contribute to the development and implementation of desktop-related policies and procedures.
• Strategic Thinking: Have a strategic mindset to contribute to the organization's overall desktop technology strategy.
• Collaboration and Communication: Effectively collaborate with other IT teams, departments, and communicate with stakeholders at various levels.
• Continuous Learning: Stay abreast of emerging technologies and industry trends to provide innovative solutions.
• Audio-Visual Expertise: Advanced understanding of audio-visual technologies and their seamless integration with desktop systems.
• Collaboration Tools Mastery: Proficiency in collaboration software and tools to enhance teamwork and productivity.

Certificates and Licenses:

• Valid driver's license required.
• Current Microsoft/CompTIA certifications preferred.
• Current ITIL certification preferred.

Work Environment:

• Indoor office, indoor warehouse, and outdoor warehouse (yard) working environment.
• Occasional long periods of sitting and standing.
• Long periods of computer phone and technology utilization.
• Must be able to lift, carry, push, or pull up to 25 pounds.
• Position requires regular interaction with employees at all levels of the company.
• Travel requirement up to 25%.

Benefits:

• Competitive salaries for all team members paid weekly.
• 401(k) Retirement Plan with company matching.
• Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays.
• Paid Parental Leave.
• Medical, Dental, and Vision Benefits.
• Flexible and Dependent Care Spending Accounts.
• Company-paid Life insurance and Short-Term Disability.
• Additional Life Insurance and Long-Term Disability also offered.
• Safety Program with Bonuses for our Drivers.
• Employee Referral Bonus Program.