Customer Service Liaison

1 week ago


Philadelphia, Pennsylvania, United States Community College of Philadelphia Full time

Do you have a passion for delivering exceptional customer service and working in a fast-paced environment? Community College of Philadelphia is seeking a dynamic Information Center Representative to join our team.

About the Position

This role requires a highly motivated and adaptable individual who can provide top-notch service to students, faculty, and staff. You will be responsible for responding to inquiries, scheduling appointments, and resolving issues in a timely and professional manner.

Key Responsibilities

Your key responsibilities will include:

  • Providing exceptional customer service through active listening, verifying instructions, and asking questions to clarify understanding of new or complex assignments.
  • Assisting incoming students with scheduling placement tests and registration sessions using Banner and CRM systems.
  • Remain knowledgeable of processes and procedures regarding enrollment management to resolve basic questions and/or problems regarding admissions, financial aid, registration, and related academic support services.
  • Delivering exceptional quality customer service over telephone, in-person, and via electronic communications.
Benefits

We offer a competitive salary range of $55,000 - $65,000 per annum, depending on experience. In addition, you will receive a range of benefits, including health insurance, retirement plan, and paid time off.



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