Customer Service Liaison for Airport Transportation
6 days ago
Overview
">At SP+, we strive to make every moment matter for a world on the go. Our team is dedicated to putting ourselves in the shoes of those we serve, delivering exceptional customer service while utilizing industry-leading technology.Responsibilities and Expectations
">Our Customer Service Representatives play a crucial role in ensuring top-notch customer experience by:- Providing professional assistance with baggage, information, and directions to airport patrons at loading platforms.
- Communicating effectively with dispatchers and supervisors to facilitate smooth operations and exceptional customer service.
- Maintaining orderly queuing and boarding procedures to ensure timely rotations of buses.
- Offering clear communication and updates to patrons, addressing their concerns and needs promptly.
- Preparing reports on the type of assistance provided and completing other duties as assigned.
Compensation and Benefits
">As a valued member of our team, you can expect a competitive salary of $18 per hour, plus tips, reflecting your hard work and dedication. In addition, eligible employees participate in various benefits plans, including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.Requirements and Qualifications
">To excel in this role, candidates must have a high school diploma or equivalent combination of experience and education. A valid state-issued driver's license with an acceptable driving record is also required. Proficiency in reading, writing, and interpreting the English language is essential, as well as effective presentation skills for interacting with customers, clients, and colleagues.Work Environment and Adaptability
">The work environment may involve moderate to loud noise levels, exposure to vehicle emissions, extreme temperatures, and varying weather conditions. You should be able to adapt to changes, delays, or unexpected events, demonstrating sound judgment and a willingness to learn.-
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