Customer Service Liaison

23 hours ago


Philadelphia, Pennsylvania, United States Rivers Casino Full time

Rivers Casino is seeking a talented Customer Service Liaison to join our team. As a Customer Service Liaison, you will be responsible for communicating with guests and ensuring that their needs are met.

The ideal candidate will have excellent communication skills, both written and oral, and the ability to work in a fast-paced environment. They will also be able to interact with others while maintaining a positive and courteous demeanor.

About the Role:

  • Serve as a primary point of contact for guests, responding to inquiries and resolving issues.
  • Communicate effectively with guests and staff, using clear and concise language.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Monitor and analyze guest feedback to inform service improvements.
  • Develop and implement strategies to improve guest satisfaction.
  • Provide exceptional customer service to ensure repeat business.
  • Perform all other duties as assigned.

Requirements:

  • Must be 18 years or older.
  • High school diploma or general education degree (GED).
  • Casino marketing and/or host experience preferred.
  • Knowledge of Casino Management Systems and customer database platforms.
  • Excellent communication skills, both written and oral.
  • Available to work flexible shifts, weekends, and holidays.
  • Ability to obtain and maintain all necessary licensing.

Compensation: The estimated salary for this role is $50,000 - $70,000 per year, depending on experience. Benefits include health insurance, 401(k) matching, and paid time off.



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