Customer Service Liaison

22 hours ago


Philadelphia, Pennsylvania, United States Roadrunner Full time
Job Overview

Roadrunner Freight is expanding and seeking a highly motivated Customer Service Representative to join our team. As a key member of our organization, you will play a crucial role in ensuring exceptional customer satisfaction and experience.

Estimated Salary: $40,000 - $60,000 per year

This is a competitive salary range based on industry standards for similar roles in the United States.

Key Responsibilities
  • Facilitate internal and external customer satisfaction by responding to inquiries in a timely, courteous, and professional manner.
  • Analyze and resolve customer complaints in accordance with company policies and procedures.
  • Collaborate with various departments to ensure seamless communication and efficient issue resolution.
  • Perform administrative duties such as answering phone calls, managing customer reports, and updating service studies.
Requirements and Qualifications
  • Bachelor's degree or equivalent combination of education and experience.
  • Highly developed verbal and written communication skills.
  • Ability to read, comprehend, and apply complex instructions and procedures.
  • Intermediate personal computer skills, including electronic mail, database activity, word processing, and spreadsheet software.
  • Preferred knowledge of AS/400 and Microsoft Office applications.
Work Environment

The physical demands of this position are sedentary, requiring non-strenuous daily activities of an administrative nature. The work environment is well-lighted, heated, and/or air-conditioned indoors with adequate ventilation.



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