Customer Service Operations Representative
1 day ago
Piedmont Airlines, Inc. is seeking a highly motivated and organized Customer Service Operations Agent to join our Ground Handling Department. This role will serve as a liaison between dispatchers, flight crew, utility, catering, gate, and ground personnel. The successful candidate will have advanced ability with Microsoft Office Suite, outstanding organizational skills, and the ability to work well and communicate with all levels of management and support staff.
Responsibilities
- Serve as a liaison between dispatchers, flight crew, utility, catering, gate, and ground personnel
- Log and relay gate changes, cancellations, service requests, and other pertinent flight information to the respective department personnel
- Work together as a team to provide excellent customer service and meet corporate objectives
Requirements
- Advanced ability with Microsoft Office Suite
- Outstanding organizational skills and ability to multi-task
- Ability to work independently meeting specified deadlines
- Ability to work well and communicate with all levels of management and support staff
Compensation
The estimated salary for this position is $18.20 per hour. Our benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental benefits are also available. Performance-based bonuses and relocation packages may be offered, subject to company policy and performance metrics.
About Us
Piedmont Airlines, Inc. values diversity and promotes equal opportunities. We are committed to providing an inclusive environment where all employees can thrive. As an equal opportunity employer, we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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