Customer Service Representative

3 days ago

Sheridan, Wyoming, United States Weatherby Inc Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Weatherby Inc. As a key member of our Customer Service Department, you will be responsible for providing exceptional product and customer support, service, solutions, and resolution to our customers.

Key Responsibilities:
  • Correspond with customers and other company personnel to obtain facts and provide resolution regarding customer issues.
  • Examine pertinent information to determine accuracy of customer issues and to determine responsibility for errors.
  • Recommend CS improvements in product, packaging, shipping methods, service or billing methods and procedures to prevent future complaints of similar nature.
  • Examine merchandise to determine accuracy of complaint.
  • Examine records including bills, computer printouts, microfilm, bills of lading, and related documents and correspondence.
  • Follow-up on recommended adjustments to ensure customer satisfaction.
  • Enter customer information into computer to obtain computerized records.
  • Investigate overdue and damaged shipments.
  • Enter sales orders into current accounting/inventory system.
  • Process cancellations, updates to orders, credits and re-bills.
  • Run open order reports.
  • Research and respond to inventory inquiries.
  • Service order data entry.
  • Initiate and process Return Merchandise Authorizations (RMAs).
  • Research tracking number issues.
  • Process payments for services rendered.
  • Handle service order inquiries.
  • Update customer records.
  • Retail store coverage including face to face customer interactions.
Requirements:
  • Associate degree (A.A.) from two-year college or university; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
  • Excellent English language written and oral communication skills.
  • Ability to read and interpret documents including safety rules, operating and maintenance instructions and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers and employees.
  • Customer/Client focus.
  • Problem solving and analysis.
  • Time management.
  • Teamwork orientation.
  • Technical capacity.
Work Environment:

This job operates in a clerical office setting, routinely uses standard office equipment including computers, telephones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, this position may be exposed to the manufacturing environment and be exposed to fumes or airborne particles, moving mechanical parts and vibration.

Weatherby is committed to creating a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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